Support Services Intern - 986

Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.

Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.

Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.

Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.

Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

Associate or bachelor’s degree required

2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.

Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.

Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.

Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.

Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.

Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.

Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.

Understanding of networking basics, identity and access management, and SaaS administration.

A customer-first mindset with a strong desire to improve the IT support experience.

What’s in it for you?

We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.

For candidates located outside of this state, this role will include a housing stipend of $500 per check/bi-weekly

A competitive market rate and innovative, game-changing work

Flexible work schedule

Employee discounts

Equal Opportunity Employer

Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.

Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

Applications will be accepted on an ongoing basis, there is no application deadline for this position.