Support Engineer

Ture is building an AI-native, privacy-first platform for career transition and workforce development.

The platform includes multiple web applications, AI-powered workflows, enterprise integrations, data-processing systems, and user experiences for administrators, job seekers, practitioners, and employers.

We are looking for a Support Engineer who can help customers and users resolve technical issues while improving the reliability and supportability of the product.

You will work at the intersection of customer support and engineering. You will investigate application behaviour, reproduce issues, analyze logs and data, troubleshoot integrations, document solutions, and coordinate with product and engineering teams when deeper fixes are required.

This is not a script-based support role. You will be expected to reason through unfamiliar technical problems and communicate clearly with both technical and non-technical users.

Investigate and resolve technical questions and product issues.

Reproduce reported problems and isolate likely causes.

Troubleshoot account configuration, data, browser, integration, API, and application issues.

Review logs, monitoring data, database records, and network requests.

Write clear internal notes and customer-facing explanations.

Escalate product defects with strong reproduction steps and supporting evidence.

Partner with engineers to validate fixes and communicate resolution.

Support incident communication and post-incident follow-up.

Maintain support documentation, troubleshooting guides, and known-issue records.