Support Analyst

A Support Analyst is required to join the Support team, with primary responsibility for the ActiveH and Versaa products within the Aareon product set. The role focuses on the triage, contact and resolution of day-to-day platform software issues, ensuring timely, accurate and high-quality outcomes for clients.

You will work closely with existing Support Analysts and wider teams to maintain service standards, communicate effectively with clients and internal stakeholders, and contribute to the continuous improvement of the ActiveH and Versaa platforms. This is a hybrid role combining remote working with regular on-site attendance.

Relevant experience in software support for SQL-based applications from a back-end perspective

Knowledge of Azure or Microsoft Server hosting environments

Ability to investigate, diagnose and resolve platform software issues, determining customer requirements and delivering clear outcomes

Strong communication skills for effective client-facing support and internal collaboration

Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines

Must be a UK resident / UK passport holder

Background in social housing, healthcare or local government

Finance knowledge around rents, tenancy or related housing finance processes

Experience of writing or working with SQL queries

Database administration or similar

Knowledge of networking, server infrastructure and associated security management

Experience of working in an agile environment