Support Analyst II

Provide front-line and ongoing product and technical support for Onit’s products and solutions

Develop and maintain expert knowledge on Onit’s product suite

Educate users on all functions and features of our product line

Assist with management of account software subscriptions

Own and resolve customer and law firm escalations

Provide feedback and suggestions on product features, product performance, alternative solutions and market trends

You enjoy working in a fast-paced and dynamic environment, with minimal oversight and direction

You take responsibility for projects end-to-end, from idea to completion

Provide assistance, guidance, and coaching to colleagues where needed

Participate effectively as an individual and team contributor within a multifaceted technology environment

Support delivery and implementation services as necessary

Work on special projects as assigned

2-6 years of related technical support is preferred (SaaS software preferred)

Demonstrated ability to quickly understand business requirements and expectations

Excellent verbal and written communication skills

Detail-oriented with strong organizational skills

Knowledge of programming or scripting languages such as SQL, Java, or similar technologies will be an added advantage.

Ability to multi-task and prioritize across several projects simultaneously

High aptitude and EQ