Implementation Manager

Perform end-to-end software implementation projects from initial discovery to post-go-live support.

Manage project timelines, deliverables, and resources to ensure successful delivery.

Act as the point of contact for clients during the implementation process.

Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements.

Maintain detailed project plans, status reports, and risk assessments.

Facilitate client onboarding, including system configuration, data migration, and training.

Proactively identify and resolve project risks and issues.

Ensure alignment between client expectations and deliverables.

Support the transition from implementation to customer success/account management teams.

Understand client needs and configure settings of our solutions that will materially benefit the client’s legal operations.

Communicate effectively with other teams.

Collaborate with team members to achieve department and company goals.

Maintain high standards of professionalism and quality.

Support cross-functional initiatives as required.

Relevant education and minimum 3 years of work experience in a related field

Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms

Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences

Ability to work independently and in a team environment

Fluency in English with excellent oral and written communication skills (C1-2)

Excellent analytical skills and logical thinking, with attention to detail

Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements

Analytical mindset and problem-solving abilities

The ability to troubleshoot technical or process issues as they arise

Experience working with automated workflow and process mapping tools

Comfortable with Excel, Jira, Confluence, AI and Project Management tools

Advanced proficiency in MS Word with a strong grasp of document formatting techniques