Supplier Helpdesk Project Manager – SAP Ariba || Saudi Arabia (Only local) || 3+ Years
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Role Overview
The position is Supplier Helpdesk Project Manager – SAP Ariba.
The role manages supplier helpdesk operations, supplier support, service delivery, and coordination with procurement, IT, suppliers, and business stakeholders.
The source lists three to five years of relevant experience and a Riyadh, Saudi Arabia location.
Key Skills for This Role
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About the Job
The position is Supplier Helpdesk Project Manager – SAP Ariba.
The role manages supplier helpdesk operations, supplier support, service delivery, and coordination with procurement, IT, suppliers, and business stakeholders.
The source lists three to five years of relevant experience and a Riyadh, Saudi Arabia location.
Key Responsibilities
- Manage supplier helpdesk and support operations across onboarding, registration, qualification, and enablement.
- Manage SAP Ariba supplier-related processes and support.
- Monitor SLAs, KPIs, ticket resolution, first-contact resolution, and supplier satisfaction.
- Lead helpdesk and support teams and manage resources and performance.
- Coordinate with procurement, IT, suppliers, and other stakeholders.
- Handle escalations, root cause analysis, issue resolution, and service improvement.
- Support project transition, mobilization, go-live, and operational governance.
- Drive process improvement, self-service, knowledge management, and automation.
Requirements
- Three to five years of experience in supplier helpdesk, supplier support, or procurement operations.
- Strong hands-on experience with SAP Ariba.
- Experience in supplier onboarding and enablement at scale.
- Strong project management and service delivery experience.
- Experience with SLA- and KPI-driven support operations.
- Good stakeholder management and communication skills.
- Knowledge of ServiceNow, Jira, Power BI, MS Office, or similar tools is preferred.
Qualifications and Preferred Experience
- MBA, B.Tech, or another graduation degree.
- Experience in energy or utilities, oil and gas, public sector, manufacturing, procurement BPO, or supply chain environments is preferred.
About the Employer
The employer describes a top-tier organization with more than 50 years of experience and consultants across more than 60 countries.
The organization operates across data and analytics, capital markets, and post-trade services.
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