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Supervisor - Inside Sales - Safety

Wesco
Fort McMurray, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 90950-113687 yearly / year
Discovered 2 days ago
Microsoft Office
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Responsibilities

  • Provides immediate supervision of inside sales and counter personnel.
  • Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
  • Takes leadership and direction from branch management and communicates to employees.
  • Assists with team workload distribution.
  • Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
  • Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
  • Serves as liaison with suppliers for return authorizations.
  • Directs credit management in extension of credit and collection of accounts receivable le claims and deductions.
  • Provides and organizes product training for team and vendors.

Qualifications

  • High School Degree or equivalent required; Bachelors’ Degree preferred
  • 5+ years required of inside sales experience
  • Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
  • Strong verbal, written, analytical, persuasion and interpersonal skills
  • Excellent communication and computer skills
  • Effective time management
  • Forklift experience preferred or a willingness to learn
  • Demonstrate teamwork, leadership, and flexibility
  • 2 years preferred of sales supervision and department site P&L
  • 3 years of experience preferred in industrial safety products, PPE, and restoration and abatement equipment.
  • Ability to travel 0% - 25%
  • #LI-A1

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