Supervisor, Data Center Customer Operations

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals in Data Center. Maintains schedules and workflow of the team.

Responsibilities

Leadership

Provides immediate supervision to a unit or group of employees Assigns, instructs, and supervises the team Plans core duties for the team to complete Ability to manage and supervise a project team Manages personnel compared to workload (could include support from other Data Centers Data Center’s) Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

Systems Support

Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix Summarizes the findings during the troubleshooting and produces Incident Reports for the customer Performs troubleshooting and supports customers

Installation

Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables Performs testing of cables before handing to customer

Vendor Management

Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

Handles multiple projects and assists in designating work to team

Technical Expertise

Extensive knowledge in network and equipment platforms, systems, circuits and telecom

Qualifications

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.