Supervisor, Cash Application

General Position Summary & Responsibilities The Cash Application Supervisor leads the daily operations of the Cash Application team within the Accounts Receivable function of Shared Financial Operations. This role is responsible for ensuring accurate, timely, and compliant posting and application of customer payments while driving team performance, process optimization, and working capital improvement. The Supervisor oversees transactional execution while elevating performance through coaching, analytics, controls oversight, and cross-functional partnership. This role balances operational discipline with continuous improvement and people leadership. This position offers competitive pay along with a variety of benefits including medical, dental and vision plans for both you and your dependents; 401k with company match, paid time off which starts with your first check, and paid holidays. Pay Range: $70,000 - $80,000/year Essential Functions Team Leadership & People Management Supervise, coach, and develop a team of Cash Application Processors, driving strong team productivity and accuracy Establish clear productivity, accuracy, and key performance indicator (KPI) expectations Conduct performance reviews, provide ongoing feedback, and create development plans that support engagement and retention Support hiring, onboarding, and training of new team members Foster a culture of accountability, collaboration, and continuous improvement Operational Oversight & Execution Excellence Oversee daily cash posting and application activities to ensure timeliness and accuracy Monitor workload distribution and manage balancing priorities Ensure high-volume payment processing meets quality and control standards Support month-end close deliverables related to cash postings, contributing to DSO and working capital goals Standardize procedures and maintain updated SOP documentation Account Reconciliation & Research Perform daily reconciliation of cash postings to bank reports and lockbox files Investigate unidentified payments and coordinate with A/R Account Management, working to reduce unapplied cash and exception volume Maintain aging integrity by resolving application issues quickly Process adjustments, write-offs, and refunds in compliance with policy Analytics & Performance Management Monitor key metrics including unapplied cash, error rates, and variance processing, ensuring consistent KPI adherence Create reporting and performance summaries for leadership Analyze trends and identify root causes of recurring discrepancies Implement action plans to reduce exceptions and improve cash posting and application efficiency Controls & Compliance Ensure adherence to internal controls and compliance requirements, supporting audit readiness and control effectiveness Maintain documentation standards for audit readiness Identify control gaps and implement corrective measures Partner with Internal Audit and external auditors as needed Internal Control Responsibilities Supports Internal Control process which includes understanding, communicating, and complying with defined internal controls as well as suggesting and making modifications to the policies, procedures, and controls to better match the business. Communicates upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Job Conditions This position operates in a remote work environment, subject to change based on business needs. The role requires the ability to manage competing priorities and meet time-sensitive deadlines.