Subscription Services Representative

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

SHOULD YOU ACCEPT THE CHALLENGE...

Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Everpure (formerly known as Pure Storage)

Effectively communicate company messages, value propositions, etc. verbally and in writing

Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure

Accountable for reviewing and validating installed base reports

Manage existing programs to maximize company revenue and resolve customer-related contract issues

Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal

Responsible for managing an assigned quota

Goal is to optimize renewal rate, attach rate and term

Quote all subscription renewal opportunities for assigned territory

Develop overall renewal strategy and process for assigned territory

Manage & forecast the subscription pipeline for territory

Create programs with Marketing Manager to proactively encourage renewal activity with partners

Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups

Track all activity in Salesforce

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

Bachelor’s degree or equivalent

2+ years prior subscription sales role

2+ years prior customer service experience

Strong interpersonal skills / team player

High integrity, ethics and humility

Ability to build and maintain credibility with all cross functional teams

Industry knowledge preferred

Highly organized / strong time management skills

Excellent written and oral communication skills

Self-starter and ambitiously pursues improvement

Solid Salesforce aptitude

Advanced computer skills required (e.g. Excel, MS Access, SQL queries)

Inventory/installed base management experience is a plus

Organizational and follow up skills, problem solving and analytical skills

Desire to grow with Everpure

Proven track record of success

Must be eligible to work in the United States of America

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, California office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in TechnologyTM, Fortune's Best Workplaces in the Bay AreaTM, and certified as a Great Place to Work®!

Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.