Subject Matter Expert (Support&Ops) (142500)

Key Responsibilities

• COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform Patching Monthly / weekly OS and platform patching of Azure VMs and PaaS servicesPatch validation, compliance tracking, and post-patch verification2. Backup & Restore Operations Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert Management Proactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4. Basic Automation PowerShell / Azure CLI / Python scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5. Weekly / Monthly Data Management Capacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & Troubleshooting Troubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7. Knowledge Management Create and maintain KB articles, SOPs, and runbooksUpdate documentation after incidents and changes8. Problem Management Identify recurring issues and raise problem recordsSupport root cause identification and preventive fixes9. Priority Incident Management End-to-end ownership of P1 / P2 incidentsIncident bridge participation and customer coordination10. Customer Communication Handle customer calls, MSR / Major Service RestorationProvide timely status updates during incidents11. Operational Governance Participate in daily, weekly, bi-weekly, and monthly operational callsQBR, capacity planning, and service review meeting AZURE ADMINISTRATOR – L3 (IaaS / PaaS | OPERATIONS & ESCALATION) Role Summary: L3 Azure Administrator responsible for complex escalations, RCA, automation, security, and platform stability. Key Responsibilities: L3 ownership of complex Azure incidents and escalationsDeep troubleshooting of Azure IaaS, PaaS and DevopsPatch strategy planning and compliance reportingBackup architecture review, restore validation, and DR drillsAdvanced automation and monitoring improvementsProblem management and preventive action implementationLead MSR, QBR, and capacity planning discussionsMentor L2 teams and improve SOPs / KB articles Skills & Experience :7–10+ years overall IT experience4–6+ years Azure operations expertiseStrong RCA, troubleshooting, and security skillsAdvanced PowerShell / Azure CLI / Python automationAzure networking and governance expertise