Student Success & Sales Representative, Jr. (Mexico)

The Student Success & Sales Representative acts as the central coordinator between students, operations, and sales teams.

This hybrid position combines elements of customer success and sales, with special emphasis on project management , ensuring that every student journey, internal initiative, and sales pipeline is executed efficiently, on time, and with measurable impact.

This is a full-time, remote position in Mexico.

What are the main responsibilities for this role?

• Oversee the full student journey — onboarding, attendance, milestone tracking, etc.

• Act as the primary contact for families and students, ensuring satisfaction and consistent communication.

• Collaborate with Product Owners, Managers, and Delivery Teams to guarantee program execution: setting timelines and deliverables, as well as coordinating online events, invitations, operational improvements, reporting, etc.

• Conduct qualification calls with leads; identify student goals and assist the sales team in scheduling consultation calls.

• Keeping track of leads with consistent follow-ups to facilitate conversion.

• Support other online and in-person events when needed.

• Keep data and CRM systems up to date.

What skills and experience are required?

• Bachelor’s degree in Education, Business or related fields.

• Proven experience in sales and project management.

• Experience in Customer Success is also desired.

• Salesforce or similar CRM proficiency is a plus.

• Advanced spreadsheet/reporting skills (Excel, Google Sheets, dashboards).

• Experience using project management tools (Asana, Trello, Jira, or equivalent).

• Strong English fluency, spoken and written.

• Experience in international education is preferred.

• Excellent communication and stakeholder management skills.

• Strong project ownership and deadline discipline.

• Results-driven.

• Highly organized, detail-oriented, and process-focused.

• Adaptable and proactive in fast-changing, global environments.

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work

• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year