teamtailor
CRM Operations & Support Specialist
Crimson Education
Remote, USA
Full-time
Mid
Remote
Discovered 1 weeks ago
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The Role
Crimson is replacing Salesforce with Salesflow, an AI-native CRM we build in-house. It runs the whole sales journey: lead intake, scheduling, call transcription and coaching, AI-drafted appraisals, contracts and e-signature, and invoicing. It is live for our US sales team today and rolls out to every other market over the coming months.
The build team is four people plus AI. We build fast and we talk with our users constantly. What we lack is a dedicated go-between: the person who serves as the users' first responder and makes sure nothing gets forgotten.
That is you. You talk to salespeople to understand what blocks them. You talk to Claude and your teammates to find out why, and fix the basics yourself. You hand the rest to the developers in words they can act on, and you make sure it comes back. You are the reason a salesperson in Los Angeles gets an answer in ten minutes even if the developer is across the world and asleep. You do not sit between the builders and the users as a filter; the builders keep talking to users directly. You are the person who makes sure every thread gets an answer and every answer gets shared across the team.
This is not a support desk role and it is not a QA role, though it contains both. It is the seat from which the whole feedback loop is owned.
Location
- Remote from Mexico, Brazil, or Central/South America. You must be available 9:00-18:00 US Eastern. Reporting to: Head of Data Employment: Full time
What are the main responsibilities for this role?
- Own the feedback loop. Our US beta Slack channel gets forty posts a day: bugs, how-do-I questions, data problems, ideas. You triage every one: answer directly when you know the solution and pass on what you can't solve yourself. You keep the Salesflow feedback tracker current and make sure the backend team does not forget backend issues and the frontend team does not forget UI/UX issues.
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