Student Success Lead
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Key skills for this role
About the Role
Noon Academy is looking for a Student Success Lead to design and operate a system that keeps students on track at scale. The role involves building student segmentation, defining action playbooks, measuring effectiveness, and owning the on-track view.
Key Skills for This Role
Responsibilities
- Build and maintain the student segmentation system
- Define action playbooks per segment
- Measure whether the system is working through tracking and structured tests
- Own the on track view of student health across programs
Requirements
- 2 years of experience in growth, lifecycle/CRM, operations, or data driven customer success
- Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time
- Experience running A/B tests or structured experiments on interventions
Full Job Posting
Role Purpose
- Design and operate the system that keeps students on track — at scale.
- Build the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment — systematically, not case by case.
- Think like an analyst and act like an operator.
What You'll Do
- Build and maintain the student segmentation system: define behavioural and performance dimensions, translate into a working tagging system.
- Define action playbooks per segment: what happens, who owns it, through what channel, and at what cadence.
- Work with Communication & Reporting to ensure the right message reaches students and parents at trigger points.
- Work with Student Journey to ensure high risk segments are surfacing upstream journey problems.
- Measure whether it's working: track segment movement over time, run structured tests on interventions.
- Bring findings back into the playbooks to improve the system each semester.
- Own the on track view: maintain operational view of student health across programs, flag systemic problems.
What We're Looking For
- 2 years of experience in growth, lifecycle/CRM, operations, or data driven customer success.
- Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.
- Experience running A/B tests or structured experiments on interventions.
About The Benefits
- Health: Full Medical coverage including Family Dependants.
- Time Off: 21 days annual leave.
- Team & Connection: Regular social activities with a smart, low ego, multi cultural team.
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