Parent Journey Lead
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Key skills for this role
About the Role
Noon Academy seeks a Parent Journey Lead to design and own the parent experience framework. You will map the parent journey, define key touchpoints, and collaborate across teams to ensure consistent delivery.
Key Skills for This Role
Responsibilities
- Build the parent journey map across different student profiles and phases of the academic year
- Design the 'step in / step back' framework defining signals for parent action
- Own parent facing moments by designing events, communications, and milestone moments
- Keep the journey current through parent feedback synthesis
Requirements
- 3 years of experience in journey design, product management, or a program facing role
- Clear, structured thinking
- Cross functional ownership experience
- Strong Arabic communication skills, written and spoken
- Comfort with qualitative synthesis
Full Job Posting
About Noon
- Noon Academy is the leading edtech platform in the Middle East with over 12 million students and teachers.
- We are on a mission to transform the physical classroom experience using social, group based learning and AI.
Role Purpose
- Parents are a powerful lever in student success; this role designs the parent journey from scratch.
- You will map the parent experience, define what parents need to know/feel/do, and work across teams to deliver consistently.
What You'll Do
- Build the parent journey map across different student profiles and phases of the academic year.
- Design the 'step in / step back' framework defining signals for parent action.
- Own parent facing moments by designing events, communications, and milestone moments.
- Keep the journey current through parent feedback synthesis.
What We're Looking For
- 3 years of experience in journey design, product management, or a program facing role.
- Clear, structured thinking.
- Cross functional ownership experience.
- Strong Arabic communication skills, written and spoken.
- Comfort with qualitative synthesis.
You'll thrive here if you
- Simplify complexity rather than add to it.
- Communicate directly with teams and audiences.
Office
- Full time, Riyadh based. Office near the Boulevard.
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