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Student Life Coordinator

Tetr College of Business
Dubai, UAE
Full Time
Entry
Hybrid
1 months ago
Student WelfareCase ManagementProgram DeliveryInterpersonal SkillsDocumentationMental Health First Aid
Free

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About Tetr College of Business

  • Tetr College of Business is an innovative undergraduate program under Masters' Union, focusing on experiential learning and industry immersion.

What You Will Achieve

  • Build trusted relationships across a cohort of over 300 students
  • Manage a caseload of welfare cases from first contact through to resolution
  • Co design and deliver orientation programming and term events
  • Contribute to at least one SOP or process improvement
  • Complete Mental Health First Aid certification if not already held

Student Welfare and Support

  • First point of contact for student welfare concerns: academic stress, mental health, interpersonal conflict, health issues, homesickness, financial difficulty
  • Triage, document, escalate where needed, and follow through until cases are resolved
  • Look for students who are struggling before they come forward
  • Support initial behavioural intervention and student conduct intake

Orientation and Programme Delivery

  • Co design and deliver orientation programming with the Regional Head
  • Run student facing sessions, workshops, and community events throughout the term
  • Contribute to cultural and business immersion programme delivery in each country

Community and Communications

  • Manage day to day student communications: proactive updates, welfare check ins, event coordination
  • Support Student Council engagement and act as liaison between students and Tetr team
  • Help build and sustain clan culture, cross cohort connection, and sense of belonging

Systems and Documentation

  • Maintain accurate welfare case records, student documentation, and term trackers
  • Contribute to SOP development, flag process gaps, and participate in post term retrospectives

What We Need From You

  • 1 3 years in student welfare, student experience, counselling support, programme management, or directly related role
  • Strong interpersonal skills and ability to build trust quickly
  • Organised and documentation conscious
  • Understanding of international student adjustment patterns
  • Able to hold emotionally demanding situations without burning out
  • Comfortable with ambiguity and reactive caseload
  • Willing and able to travel and live across two countries for the academic year
  • Degree in psychology, education, human development, or related field
  • Mental Health First Aid certification (required within 60 days if not already held) desirable
  • Experience working in multicultural or internationally distributed programmes desirable
  • Familiarity with student conduct and behavioural intervention processes desirable

Working at Tetr

  • Work as part of a six person regional team that travels and operates together across two countries.
  • Fast moving environment with day to day autonomy in managing student relationships and caseload.
  • Progression: Student Welfare Managers who develop strong systems thinking and team leadership skills are natural pipeline for Regional Head roles.

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