Student Life Coordinator
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Key skills for this role
About the Role
Tetr College of Business is hiring a Student Life Coordinator to support student welfare and development across Dubai and India. The role involves managing welfare cases, designing orientation programs, and building community.
Key Skills for This Role
Responsibilities
- Serve as first point of contact for student welfare concerns including academic stress, mental health, interpersonal conflict, health issues, homesickness, financial difficulty
- Triage, document, escalate where needed, and follow through until cases are resolved
- Co design and deliver orientation programming and term events with the Regional Head
- Manage day to day student communications: proactive updates, welfare check ins, event coordination
- Maintain accurate welfare case records, student documentation, and term trackers
- Contribute to SOP development and process improvement
Requirements
- 1 3 years in student welfare, student experience, counselling support, programme management, or directly related role in higher education or youth facing organisations
- Strong interpersonal skills and ability to build trust quickly with students from diverse backgrounds
- Organised and documentation conscious
- Understanding of international student adjustment patterns
- Able to hold emotionally demanding situations without burning out
- Comfortable with ambiguity and reactive caseload
- Willing and able to travel and live across two countries for the academic year
- Degree in psychology, education, human development, or related field
- Mental Health First Aid certification (required within 60 days if not already held)
Full Job Posting
About Tetr College of Business
- Tetr College of Business is an innovative undergraduate program under Masters' Union, focusing on experiential learning and industry immersion.
What You Will Achieve
- Build trusted relationships across a cohort of over 300 students
- Manage a caseload of welfare cases from first contact through to resolution
- Co design and deliver orientation programming and term events
- Contribute to at least one SOP or process improvement
- Complete Mental Health First Aid certification if not already held
Student Welfare and Support
- First point of contact for student welfare concerns: academic stress, mental health, interpersonal conflict, health issues, homesickness, financial difficulty
- Triage, document, escalate where needed, and follow through until cases are resolved
- Look for students who are struggling before they come forward
- Support initial behavioural intervention and student conduct intake
Orientation and Programme Delivery
- Co design and deliver orientation programming with the Regional Head
- Run student facing sessions, workshops, and community events throughout the term
- Contribute to cultural and business immersion programme delivery in each country
Community and Communications
- Manage day to day student communications: proactive updates, welfare check ins, event coordination
- Support Student Council engagement and act as liaison between students and Tetr team
- Help build and sustain clan culture, cross cohort connection, and sense of belonging
Systems and Documentation
- Maintain accurate welfare case records, student documentation, and term trackers
- Contribute to SOP development, flag process gaps, and participate in post term retrospectives
What We Need From You
- 1 3 years in student welfare, student experience, counselling support, programme management, or directly related role
- Strong interpersonal skills and ability to build trust quickly
- Organised and documentation conscious
- Understanding of international student adjustment patterns
- Able to hold emotionally demanding situations without burning out
- Comfortable with ambiguity and reactive caseload
- Willing and able to travel and live across two countries for the academic year
- Degree in psychology, education, human development, or related field
- Mental Health First Aid certification (required within 60 days if not already held) desirable
- Experience working in multicultural or internationally distributed programmes desirable
- Familiarity with student conduct and behavioural intervention processes desirable
Working at Tetr
- Work as part of a six person regional team that travels and operates together across two countries.
- Fast moving environment with day to day autonomy in managing student relationships and caseload.
- Progression: Student Welfare Managers who develop strong systems thinking and team leadership skills are natural pipeline for Regional Head roles.
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