Student Engagement Officer

Key Responsibilities

• Connect with students to validate and update training participation records.
• Ask relevant questions to help students recall and share details about training sessions attended.
• Maintain accurate records of student interactions, feedback, attendance, and progress.
• Escalate and report any abnormal findings, concerns, or risk indicators to the supervisor promptly.
• Optimize outreach efforts by maintaining the minimum necessary number of call attempts while ensuring effective engagement.
• Handle student queries and provide timely support through phone interactions.
• Encourage student participation and awareness regarding:
• Project initiatives
• Mahindra Finance programs
• Kit distribution
• Income Tax Return (ITR) filing support and related services
• Build rapport with students and community members to understand program impact and learning outcomes.
• Prepare and maintain reports, documentation, and student databases in a timely manner.

Required Skills & Qualifications

• Proficiency in basic computer applications, particularly MS Excel.
• Strong verbal and written communication skills.
• Fluency in Kannada is mandatory.
• Excellent interpersonal and relationship-building skills.
• Ability to engage with communities and discuss learning outcomes from program interventions.
• Confidence in public interactions and stakeholder engagement.
• Strong problem-solving skills with the ability to address student queries effectively.
• Good record-keeping, reporting, and documentation capabilities.
• Ability to identify issues and escalate concerns appropriately to supervisors.

Preferred Competencies