Strategy & Operations Manager
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Key skills for this role
Role Overview
The Strategy & Operations Manager is the analytical and operational engine behind decisions for the Ask business unit.
The role runs planning and performance processes, analyses client engagement economics, and conducts research for major strategic decisions.
The position works closely with leadership and provides broad exposure to how the business is operated.
Key Skills for This Role
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About AI71
ai71 builds secure, responsible, enterprise-grade AI for governments, banks, and large enterprises across the Middle East and Africa.
Ask is an agentic AI platform that works with an organisation’s knowledge, systems, and workflows inside its existing technology and security environment.
Role overview
The Strategy & Operations Manager is the analytical and operational engine behind decisions for the Ask business unit.
The role runs planning and performance processes, analyses client engagement economics, and conducts research for major strategic decisions.
The position works closely with leadership and provides broad exposure to how the business is operated.
Planning and business operations
- Run annual and quarterly planning cycles, including objectives, agreement, and progress tracking.
- Build and track the business unit budget with central finance.
- Run headcount planning covering staffing levels, requirements, costs, and timing.
- Prepare evidence-based analysis for business reviews.
Engagement economics
- Build deployment economics covering the cost to win, deliver, and support engagements and the revenue earned.
- Calculate margin by client, project, and use case.
- Analyse delivery cost drivers such as deployment and engineering time, compute, inference, and ongoing support.
- Test pricing against delivery requirements and clearly flag discrepancies.
Strategy and decision support
- Research markets and competitors, size segments, and support decisions about target customers and sequencing.
- Run build, buy, and partner analysis when the business lacks a required capability.
- Turn complicated questions into clear recommendations for leadership.
- Prepare materials for group leadership and the board, lead cross-cutting projects, and maintain decision records.
Experience and capabilities
- 4+ years in strategy consulting, corporate strategy, business operations, corporate development, or an adjacent analytical role.
- Ability to build a model from scratch and present conclusions to senior stakeholders.
- Technology, professional services, or experience with government and enterprise businesses is advantageous.
- Experience understanding delivery cost and margin is advantageous.
- Curiosity about AI and the direction of the AI market.
Working qualities
- Demonstrated ownership, including taking ambiguous questions through to completed outcomes.
- Analytical rigour, clear assumptions, reliable data sources, and transparent estimates.
- Practical judgement focused on questions and analysis that change business decisions.
- Clear executive communication and commercial curiosity about how the business makes money.
Working environment
- The company describes a flexible working environment, competitive compensation, benefits, career growth, and access to modern tools and technologies.
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