Strategic Customer Manager

Strategic Customer Manager

• Would you like to be part of the most international company in the world?
• A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.
• Would you like to be part of a business that connects people across the globe and want to make a difference?
• Then waste no time and join our amazing team at DHL Group.
• DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.
• We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• *Who finds the right solutions at the right time?
• You do!
• Then we need to hear from you.
• Grab this unique opportunity to join the best Freight forward company.* DHL Global Forwarding has an opening for a **Strategic Customer Manager** in **Riyadh, Saudi Arabia.**
• Join us in connecting people and improving lives!
• In this Strategic Customer Manager position
• **Sales Growth & Customer Acquisition**
• Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment.
• Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.
• Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions.
• **Consultative Selling & Value Creation**
• Recommend tailored solutions based on customer needs using deep industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Position DHL as a trusted advisor through consultative selling and value-added services.
• **Customer Relationship Management**
• Build rapport and trust with SBC accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.
• Introduce additional services to enhance customer value and loyalty.
• **Sales Planning & Campaign Execution**
• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue growth.
• Achieve specific volume growth targets in assigned areas of the business.
• **CRM & Pipeline Management**
• Perform all aspects of the sales process and update all relevant activities in CRM daily.
• Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.
• Monitor offer validity and renew terms to maintain competitiveness.
• **Implementation & Onboarding Support**
• Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
• Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.
• **Market Intelligence & Collaboration**
• Share insights on market trends, competitor activity, and customer feedback with internal teams.
• Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.
• Align sales efforts with regional and product strategies.
• **Compliance & Sustainability Awareness**
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities.
• Promote DHL’s green logistics solutions as part of the customer value proposition.
• Now, here is what we need from you!
• Minimum 5 years industry experience
• Proven success in new business acquisition
• Experience managing medium to large, complex customer accounts
• Undergraduate degree
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.
• Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization is an ongoing key focus area.
• We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF** because we have:
• The **largest global network** with more than \~30,000 passionate employees
• The most **efficient processes** and **fastest response times**
• The **best solutions** and **best customer service**
• **Our Vision:** The Logistics Company for the World.
• **Our Mission:** Excellence.
• Simply Delivered.
• **Our Purpose:** Connecting People, improving lives.

Our Values:** Respect & Results