Strategic Account Specialist

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

Build and maintain account plans for all assigned customers

Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.)

Identify and pursue up-sell/cross-sell opportunities aligned with client goals

Identify and pursue new business opportunities in assigned territories and industry verticals

Prepare tailored proposals, support RFQs, and drive opportunity closure

Support marketing initiatives and attend relevant trade shows or networking events

Serve as the primary commercial point of contact for assigned accounts

Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account)

Track all client engagement and ensure <5% client attrition across portfolio

Deliver 90%+ customer satisfaction based on feedback and surveys

Generate quotes and support strategic pricing efforts aligned with operational capacity

Work closely with operations and procurement to ensure aligned and seamless service delivery

Provide feedback to inform pricing strategy and market positioning

Support financial health of accounts, including invoice aging and margin integrity

Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise, Salesforce)

Provide accurate sales forecasts and regular pipeline visibility to leadership

Ensure 100% participation in SOP updates and pricing feedback initiatives

Bachelor’s degree in business, Sales, Marketing, Supply Chain or a related field preferred.

Minimum of 3 years of experience within the freight forwarding or logistics industry.

Proven track record of achieving and exceeding sales targets.

Strong negotiation, communication, and interpersonal skills.

In-depth knowledge of global logistics and supply chain management.

Ability to think strategically and execute tactically.

Proficient in CRM software and sales analytics tools.