Integration Engineer

POSITION OVERVIEW

Integrity

Flexibility

Communication

Accountability

DUTIES AND RESPONSIBILITIES

• Work with senior leaders to build across a broad integration domain
• Facilitate and document technical architecture across multiple complex, interconnected systems
• Manage technical integrations of all products, with ongoing responsibility for stability, performance, and continuous improvement
• Design and develop scalable, reusable integration modules and services aligned with enterprise architecture standards
• Develop tools and processes that establish and maintain operational excellence across integration workflows
• Drive full CI/CD implementation for all products under responsibility
• Formulate, evaluate, recommend, and implement solutions for complex technical integrations in support of business objectives and problem resolution
• Serve as the primary point of contact for integration onboarding, guiding customers and internal teams through setup, configuration, and go-live
• Serve as subject matter expert for integration-related inquiries, providing timely support and resolution for issues across all integrated systems and products
• Provide proactive monitoring, maintenance, and support for all active integrations, ensuring minimal disruption to business operations
• Develop, implement, and support complex API and EDI integrations for freight forwarding applications spanning air, ocean, customs brokerage, and logistics in an Agile environment
• Maintain thorough documentation for all integrations, supporting knowledge transfer and long-term platform governance
• Triage, diagnose, and resolve production integration failures and data discrepancies across integrations, coordinating with internal teams and external partners to restore service within defined SLAs
• Perform root cause analysis on recurring integration issues and implement permanent fixes, driving a continuous reduction in support volume over time
• Own the day-to-day operational health of all deployed integrations, including scheduled maintenance windows, version upgrades, certificate renewals, and dependency patching
• Build and maintain alerting, logging, and dashboarding for integration runtime environments to enable early detection of failures and performance degradation
• Participate in escalation procedures for business-critical integrations, ensuring timely response to production incidents during and outside standard business hours
• Manage and maintain runtime environments across development, staging, and production, ensuring configuration consistency and deployment readiness at all times

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on telephone.
• Diversity and Inclusion
• We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.