Strategic Account Manager - MENA

Company

Role Overview

Responsibilities

• Serve as the primary customer contact for day-to-day issues, strategic opportunities, and return-on-investment improvement.
• Build product, technology, and strategy knowledge and communicate it succinctly to customers.
• Translate complex product and technology problems into actionable solutions and manage resolution processes.
• Advise customers on fraud and compliance best practices.
• Build, monitor, and communicate customer KPIs.
• Provide strategic analysis for long-term expansion planning.
• Partner with risk analytics teams to address new fraud typologies and communicate findings to customers.

Required Experience and Skills

• Bring 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Understand how customers integrate APIs.
• Have domain experience in fraud, payments, compliance, fintech, or AML/KYC.
• Demonstrate strong presentation, customer-facing, project management, analytical, and stakeholder management skills.
• Be proficient in business intelligence tools and able to translate complex strategies into actionable processes and outcomes.

Preferred Experience

• Experience working within the banking vertical is highly preferred.
• Customer-facing experience with a technical product is preferred.

Workplace

• The position is remote in Dubai and may be performed from home or another suitable location.
• Sardine describes its culture as remote-first with a globally distributed team.

Benefits

• Compensation includes cash and equity.
• Benefits include flexible paid time off, a year-end break, a home-office setup stipend, and a MacBook Pro.
• Additional offerings include meal, social meet-up, health and wellness, and learning stipends.
• Health coverage and retirement matching are specified as US and Canada specific.