Strategic Account Manager - Global, Remote
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Magic seeks a Strategic Account Manager to own a portfolio of 10-15 VIP US accounts, driving retention and expansion. The role involves proactive account management, QBRs, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Own and manage a portfolio of 10–15 VIP US accounts, maintaining 99% logo retention and 102%+ NRR
- Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization
- Identify and close expansion opportunities before clients request them, building data driven ROI cases
- Deliver QBRs for growth and enterprise accounts with data driven presentations showing value delivered
- Execute Magic’s 30 60 90 day onboarding framework for every new client
- Build trusted advisor relationships with C suite executives, founders, and senior decision makers
- Multi thread within client organizations to develop relationships at multiple levels
- Take full ownership of escalations from intake to resolution, coordinating cross functionally
- Build and maintain own account health trackers and dashboards
- Prepare monthly reports on portfolio health, retention metrics, expansion pipeline, and churn analysis
Requirements
- 3–5 years of customer success, account management, or client facing experience in a B2B environment with hands on client ownership
- Direct and personal responsibility for revenue retention and expansion targets
- Demonstrated proactive account management with examples of reaching out before problems surfaced
- Experience spotting and acting on early churn signals and executing save plans independently
- At least one expansion example where you identified the opportunity, built the case, managed client resistance, and closed the growth
- Experience managing the full post sale journey: onboarding, health monitoring, QBRs, renewal negotiation
- US market client experience with proven track record working directly with US based business owners, founders, or executives
- Strong English proficiency for daily executive level conversations and QBR presentations with US C level clients
- Hands on experience with HubSpot CRM or expert level in Salesforce/similar
- Intermediate to advanced Excel/Google Sheets proficiency
Full Job Posting
About Magic
- Magic is a leading modern outsourcing platform connecting SMBs to high quality remote workers.
- Founded in 2015, backed by Sequoia Capital, with over $30M in funding and 1000+ remote workers.
- Fully remote across Asia and US time zones.
What You'll Do
- Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal.
- Monitor account health signals proactively: usage patterns, email tone, engagement trends, task volume shifts.
- Identify and close expansion opportunities before clients request them — build the case, present it, close the growth.
- Deliver QBRs to US founders and C suite that tell a strategic story backed by data.
- Maintain 99%+ GRR and drive 102%+ NRR across your book of business.
- Partner with Account Leads and Success Coaches to ensure VA performance meets client standards.
- Work with Recruitment Operations when clients need additional or replacement talent.
Key Responsibilities
- Strategic Account Management & Revenue Growth (40%): Own and manage a portfolio of accounts; maintain 99% logo retention and 102%+ NRR; track MRR retention and growth; monitor leading indicators; navigate renewals 60 90 days before expiration; identify expansion opportunities; facilitate QBRs.
- Customer Onboarding & Enablement (25%): Execute 30 60 90 day onboarding framework; create detailed success plans; set relationship tone; introduce clients to assigned VAs.
- Relationship Management & Communication (20%): Build trusted advisor relationships; multi thread within client organizations; maintain regular touchpoints; serve as mediator and coach; take ownership of escalations.
- Data Analysis, Reporting & Process (15%): Build and maintain account health trackers; analyze usage data; prepare monthly reports; document playbooks; gather client feedback.
Your Background
- 3–5 years of customer success, account management, or client facing experience in a B2B environment with hands on client ownership.
- Direct and personal responsibility for revenue retention and expansion targets.
- Demonstrated proactive account management with examples of reaching out before problems surfaced.
- Experience spotting and acting on early churn signals and executing save plans independently.
- At least one expansion example where you identified the opportunity, built the case, managed client resistance, and closed the growth.
- Experience managing the full post sale journey: onboarding, health monitoring, QBRs, renewal negotiation.
- US market client experience with proven track record working directly with US based business owners, founders, or executives.
- Strong English proficiency for daily executive level conversations and QBR presentations with US C level clients.
- Stable and recent tenure.
Technical Requirements
- CRM Mastery: Hands on experience with HubSpot CRM (or expert level in Salesforce/similar).
- Data & Analytics: Intermediate to advanced Excel/Google Sheets proficiency—pivot tables, complex formulas, dashboards, trend analysis.
- Communication Tools: Highly proficient with Zoom, Google Meet, Slack, Microsoft Teams, and project management tools (Asana, Trello, Monday.com).
- Technical Aptitude: Quick learner who can master new software platforms rapidly.
What's in it for you
- Salary: ₱60,000 – ₱80,000 gross monthly.
- Employment Type: Permanent – Full Time.
- Workplace Type: Fully Remote.
- Growth Path: CSM (0 12 months) → Senior CSM (12 24 months) → Team Lead / CS Manager (24 36 months) → CS Director (3+ years).
- Work Schedule: 9 hour shifts following US business hours, Monday to Friday, 9:00 AM – 6:00 PM Eastern Time.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Magic
Web Developer - Freelance, Remote
Global Village, UAE
Magic is seeking a freelance Web Developer for a mission-driven senior care client. You will build and maintain WordPress websites, set up e-commerce functionality, and manage integrations with HubSpot. The role requires
Client Partnership Manager - Global, Remote
Global Village, UAE
Magic is looking for a Client Partnership Manager to own 10-15 VIP accounts of US-based founders and executives. You will drive retention, expansion, and strategic onboarding while delivering executive-level QBRs. Requir
Growth Account Manager - Global, Remote
Global Village, UAE
Magic seeks a Growth Account Manager to own 10-15 VIP client accounts end to end, focusing on retention and expansion. The role involves proactive account health monitoring, QBRs, and cross-functional collaboration. Requ
Digital Marketing Assistant - Content & Design (Figma) - Freelance, Remote
Global Village, UAE
Magic seeks a freelance Digital Marketing Assistant for a Silicon Valley robotics company. The role involves creating social graphics, email visuals, and ad creatives in Figma, along with short-form copywriting. Requires
Accounts Receivable Specialist (with Sage 100 Experience) - Freelance, Remote
Global Village, UAE
Our client, a U.S.-based company, seeks an experienced Accounts Receivable Specialist with Sage 100 expertise for a freelance remote role. You will manage invoicing, cash application, collections, and provide executive a
General Ledger Accounting Specialist - Freelance, Remote
Global Village, UAE
A U.S.-based hospitality group is seeking a GL-focused accounting specialist for historical accounting cleanup (2021–present) across multiple entities. The role requires deep U.S. GAAP knowledge, QuickBooks expertise, an
HubSpot CRM & Sales Support Specialist - Freelance, Remote
Global Village, UAE
Magic is hiring a freelance HubSpot CRM & Sales Support Specialist for a client in the recreational rentals space. You will lead a CRM migration from Freshsales/Desk to HubSpot, manage sales operations, and provide custo
Construction Project Manager - Freelance, Remote
Global Village, UAE
Magic is hiring a freelance Construction Project Manager for a Silicon Valley-based residential design-build firm. The role involves backend project control, scheduling in Primavera, documentation in Procore, and estimat
Web Developer - Freelance, Remote
Global Village, UAE
Client Partnership Manager - Global, Remote
Global Village, UAE
Growth Account Manager - Global, Remote
Global Village, UAE
Digital Marketing Assistant - Content & Design (Figma) - Freelance, Remote
Global Village, UAE
Accounts Receivable Specialist (with Sage 100 Experience) - Freelance, Remote
Global Village, UAE
General Ledger Accounting Specialist - Freelance, Remote
Global Village, UAE
HubSpot CRM & Sales Support Specialist - Freelance, Remote
Global Village, UAE
Construction Project Manager - Freelance, Remote
Global Village, UAE