Client Partnership Manager - Global, Remote
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Key skills for this role
About the Role
Magic is looking for a Client Partnership Manager to own 10-15 VIP accounts of US-based founders and executives. You will drive retention, expansion, and strategic onboarding while delivering executive-level QBRs.
Key Skills for This Role
Responsibilities
- Own and manage a portfolio of 10 15 VIP accounts, maintaining 99%+ GRR and 102%+ NRR
- Proactively monitor account health signals and intervene before issues escalate
- Execute strategic onboarding for new clients using Magic's 30 60 90 day framework
- Identify expansion opportunities and build data driven ROI cases to close additional engagement
- Deliver executive level QBRs to founders and C suite
- Collaborate cross functionally with Recruitment Operations and CS leadership
- Navigate renewals 60 90 days before expiration, addressing concerns and negotiating terms
- Build and maintain account health trackers and dashboards
Requirements
- 3 5 years of customer success, account management, or client facing experience in a B2B environment with direct client ownership
- Direct responsibility for revenue retention and expansion targets
- Demonstrated proactive account management and churn prevention
- Experience managing full post sale journey: onboarding, health monitoring, QBRs, renewal negotiation
- US market client experience working directly with US based business owners or executives
- Strong English proficiency for executive level conversations and presentations
- Hands on experience with HubSpot CRM or similar
- Intermediate to advanced Excel/Google Sheets proficiency
Full Job Posting
About Magic
- Magic is a leading modern outsourcing platform that connects SMBs to high quality remote workers.
- We are fully remote across Asia and US time zones, with strong venture backing including Sequoia Capital.
What You'll Own
- Proactive health monitoring: reviewing account signals, usage trends, engagement patterns, and behavioral shifts before clients raise concerns
- Strategic onboarding: translating client goals into structured success plans during weeks 1–5
- Revenue retention: maintaining 99%+ GRR across your book through early intervention and systematic risk management
- Revenue expansion: identifying growth opportunities and closing additional engagement
- Executive level QBRs: delivering quarterly business reviews to founders and C suite
- VA performance advocacy: working with Account Leads and Success Coaches to ensure talent performance
- Cross functional collaboration: partnering with Recruitment Operations and CS leadership
Key Responsibilities
- Strategic Account Management & Revenue Growth (40% of role): Own and manage a portfolio of accounts, maintain retention and expansion targets, monitor leading indicators, navigate renewals, identify expansion opportunities, facilitate QBRs.
- Customer Onboarding & Enablement (25% of role): Execute Magic’s 30 60 90 day onboarding framework, create detailed success plans, set relationship tone.
- Relationship Management & Communication (20% of role): Build trusted advisor relationships with C suite, multi thread within client organizations, maintain regular touchpoints, take ownership of escalations.
- Data Analysis, Reporting & Process (15% of role): Build and maintain account health trackers, analyze usage data, prepare monthly reports, document playbooks.
Your Background
- 3–5 years of customer success, account management, or client facing experience in a B2B environment with direct client ownership
- Direct and personal responsibility for revenue retention and expansion targets
- Demonstrated proactive account management and churn prevention
- Experience managing full post sale journey: onboarding, health monitoring, QBRs, renewal negotiation
- US market client experience
- Strong English proficiency
- Stable and recent tenure
Technical Requirements
- CRM Mastery: Hands on experience with HubSpot CRM (or expert level in Salesforce/similar)
- Data & Analytics: Intermediate to advanced Excel/Google Sheets proficiency
- Communication Tools: Highly proficient with Zoom, Google Meet, Slack, Microsoft Teams, and project management tools
- Technical Aptitude: Quick learner who can master new software platforms rapidly
What's in it for you
- Salary: ₱60,000 – ₱80,000 gross monthly
- Employment Type: Permanent – Full Time
- Workplace Type: Fully Remote
- Reporting To: Sr. CSM /Director of Customer Success
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