Strategic Account Manager
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Key skills for this role
About the Role
The Strategic Account Manager manages and grows relationships with key client accounts in Dubai. This part-time, on-site role involves account planning, client meetings, upselling, cross-selling, and performance monitoring.
Key Skills for This Role
Responsibilities
- Manage and grow relationships with key client accounts
- Oversee account planning and coordinate with internal teams to deliver agreed services
- Monitor performance metrics to ensure client satisfaction and retention
- Conduct regular client meetings
- Identify opportunities for upselling and cross selling
- Resolve issues promptly
- Prepare account status reports and forecasts
- Collaborate with sales, marketing, and operations to tailor solutions
- Maintain accurate records in CRM and other reporting tools
Requirements
- Demonstrated experience in account management, client relationship management, or sales within a B2B environment
- Strong communication, negotiation, and presentation skills
- Excellent organizational and time management abilities, including proficiency with CRM systems and basic reporting tools
- Knowledge of the GCC market and regional business practices
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience
- Ability to work on site in Dubai for part time hours
Full Job Posting
Role Description
- The Strategic Account Manager is a part time, on site role based in Dubai, responsible for managing and growing relationships with key client accounts in the region.
- The role involves overseeing account planning, coordinating with internal teams, and monitoring performance metrics to ensure client satisfaction and retention.
Day to Day Tasks
- Conducting regular client meetings
- Identifying opportunities for upselling and cross selling
- Resolving issues promptly
- Preparing account status reports and forecasts
- Collaborating with sales, marketing, and operations to tailor solutions
- Maintaining accurate records in CRM and other reporting tools
Qualifications
- Demonstrated experience in account management, client relationship management, or sales within a B2B environment
- Strong communication, negotiation, and presentation skills
- Excellent organizational and time management abilities, including proficiency with CRM systems and basic reporting tools
- Knowledge of the GCC market and regional business practices; prior experience in Dubai or the wider UAE is an advantage
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience
- Ability to work on site in Dubai for part time hours and adapt to a fast paced, target driven environment
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