Strategic Account Manager (Cargo)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Guide and manage the cargo team to achieve performance targets, implement commercial strategies, and maintain customer relationships in the Mediterranean and CIS markets.
Key Skills for This Role
Full Job Posting
Overview
Guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize result for Mediterranean & CIS market.
Effective achievement of objectives by setting Objectives for insource team, developing and motivating team to maximize individual and collective performance.
You will drive continuous performance management and coaching to improve performance.
You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.
Accountabilities
- Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
- Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.
- Drive implementation of iCargo, self-service solutions, direct booking capabilities, and E-Airway Bill.
- Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
- Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
- Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
- Lead, develop, manage, and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
- Performance steering the local sales, reservations, and customer service teams to maximize company reach and revenue potential.
- Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
- Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
- Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles and plan strategies to overcome any resistance.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad Airways
Delivery Manager - Amadeus PSS
Abu Dhabi, UAE
Etihad Airways seeks a Delivery Manager to lead end-to-end technology project delivery using waterfall and agile methodologies. Requires 5+ years project management experience, airline industry knowledge, and expertise i
Sr. Full-Stack Engineer - Web & Mobile
, UAE
Etihad Airways seeks a Senior Full-Stack Engineer to design and deliver enterprise-grade cross-platform web and mobile applications using Ionic and Angular. The role requires 10+ years of experience, strong leadership, a
Product Manager – Mobile App
, UAE
Etihad Airways is looking for a Product Manager to drive the strategy, roadmap, and performance of its Mobile App portfolio. The role requires 7+ years of product management experience with 5+ years in mobile apps, stron
Data Architect
Abu Dhabi, UAE
Etihad Airways is seeking an experienced Data Architect to design and shape the future of its enterprise data ecosystem. The role involves defining scalable data architectures, leading cloud transformation initiatives, a
Digital Architect
Abu Dhabi, UAE
Etihad Airways seeks a Digital Architect to define and govern scalable, secure digital solutions across web, mobile, conversational AI, and airline commerce platforms. Requires 8+ years in solution architecture, strong e
L&D Administration Officer
Abu Dhabi, UAE
Etihad Airways seeks an L&D Administration Officer to manage the Learning Management System, coordinate training logistics, and support global users. Requires previous administrative or coordination experience and strong
Product Owner - Customer Data Platforms (CDP)
, UAE
Etihad Airways seeks a Product Owner to deliver Guest 360 capabilities with a focus on Customer Data Platforms (CDP) and customer journey analytics. The role bridges business, data, and engineering teams, translating cus
Product Manager - Journey Orchestration
, UAE
Etihad Airways seeks a Product Manager to define and deliver Guest 360 capabilities with a focus on journey orchestration and omnichannel personalization. The role owns the product lifecycle, driving strategy, roadmap, a
Delivery Manager - Amadeus PSS
Abu Dhabi, UAE
Sr. Full-Stack Engineer - Web & Mobile
, UAE
Product Manager – Mobile App
, UAE
Data Architect
Abu Dhabi, UAE
Digital Architect
Abu Dhabi, UAE
L&D Administration Officer
Abu Dhabi, UAE
Product Owner - Customer Data Platforms (CDP)
, UAE
Product Manager - Journey Orchestration
, UAE