L&D Administration Officer
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Key skills for this role
About the Role
Etihad Airways seeks an L&D Administration Officer to manage the Learning Management System, coordinate training logistics, and support global users. Requires previous administrative or coordination experience and strong MS Office skills.
Key Skills for This Role
Responsibilities
- Manage the day to day administration of the Learning Management System (LMS)
- Monitor and respond to myLearning helpdesk queries, providing timely support to global users
- Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting
- Maintain and update training calendars to ensure visibility and alignment across business functions
- Generate regular reports on training activity, completion rates, and compliance
Requirements
- Bachelor’s degree in Business Administration or a related discipline preferred (not essential)
- Exposure to Learning Management Systems or similar platforms is advantageous but not essential
- Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting
- Previous experience in an administrative, coordination, or operations focused role is required
Full Job Posting
Job Description
- Manage the administration of Learning & Development systems, processes, and training operations to ensure seamless delivery of training across the organization.
- Act as the first line of support for all L&D system related queries, managing the learning helpdesk, coordinating training logistics, and ensuring all training activities are executed efficiently.
What you'll be doing
- Manage the day to day administration of the Learning Management System (LMS), ensuring accurate setup of users, courses, curricula, and training records.
- Monitor and respond to myLearning helpdesk queries, providing timely and effective support to global users in line with SLAs.
- Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting.
- Maintain and update training calendars to ensure visibility and alignment across business functions.
- Manage the distribution, tracking, and reporting of regulatory bulletins to ensure full compliance with business and regulatory requirements.
- Monitor data quality within the LMS, ensuring accuracy and completeness of all training related information.
- Support L&D facilities and resources, including training rooms, materials, and logistics.
- Generate regular reports on training activity, completion rates, and compliance to support business decision making.
- Analyze course enrolment trends and provide recommendations to optimize resource utilization and training delivery.
Qualifications
- Bachelor’s degree in Business Administration or a related discipline preferred (not essential).
- Exposure to Learning Management Systems or similar platforms is advantageous but not essential.
- Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting.
- Previous experience in an administrative, coordination, or operations focused role is required.
Additional Information
- UAE National candidates are strongly encouraged to apply.
- Recruitment process includes video interview via HireVue and interviews with hiring manager.
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