Strategic Account Manager (Cargo)

Job Description

Accountabilities

• Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY\\
• Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
• Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.
• Drive implementation of iCargo, self-service solutions, direct booking capabilities, and E-Airway Bill.
• Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
• Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
• Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
• Lead, develop, manage, and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
• Performance steering the local sales, reservations, and customer service teams to maximize company reach and revenue potential.
• Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
• Manage sales costs, coach, direct and motivate the team. Measure Salesforce effectiveness and take action to improve quality and coverage.
• Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles and plan strategies to overcome any resistance.

Qualifications

• Minimum Diploma (2 years of more), bachelor’s degree or equivalent .
• Minimum of 7 years of work experience and experience of Cargo market with strong customer knowledge .
• Extensive experience in Mediterranean & CIS cargo market with strong customer knowledge.
• Fluent English - both written and spoken is essential .Strong cargo commercial experience.
• Basic Knowledge and experience with GHA/warehouse handling.

Additional Information

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