Strategic Account Manager 3
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Key skills for this role
About the Role
Behavox is hiring a Strategic Account Manager to own the full commercial relationship with complex financial institutions in Dubai. The role involves managing renewals, driving expansion, leading executive business reviews, and ensuring delivery health for a portfolio of global banks and hedge funds.
Key Skills for This Role
Responsibilities
- Own the full commercial relationship with complex financial institutions, including delivery outcomes, commercial performance, executive relationships, and long term strategic growth
- Manage all renewals across the portfolio, build retention strategy, lead negotiations, and close
- Accurately forecast ARR churn risk and develop mitigation plans
- Drive inbound expansion deals independently in collaboration with Account Executives
- Lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value
- Own ticket triage, escalation, and resolution end to end for the full portfolio
- Build relationships with Product, Engineering, and Support counterparts to accelerate resolution
Requirements
- Enterprise compliance technology and unified controls frameworks: deep working knowledge of communications surveillance, trade surveillance, compliant archiving, and policy management
- Financial services regulatory environment: understanding of regulatory obligations driving client demand across global banking, hedge fund, asset management, and energy sectors
- Multi stakeholder account management across regulated financial institutions
- Commercial lifecycle management for enterprise SaaS: owns full renewal and expansion cycle
- Escalation management and operational accountability
Full Job Posting
About Behavox
- Behavox is shaping the future for how businesses harness their most important raw material data.
- Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
- From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML based solutions.
About The Role
- Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions.
- This includes delivery outcomes, commercial performance, executive relationships, and long term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms.
- The role requires the ability to think strategically and execute operationally, often in the same day.
- The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently; and lead executive business reviews.
What You'll Bring
- Enterprise compliance technology and unified controls frameworks.
- Financial services regulatory environment.
- Multi stakeholder account management across regulated financial institutions.
- Commercial lifecycle management for enterprise SaaS.
- Escalation management and operational accountability.
What You'll Do
- Account health monitoring and risk identification.
- Executive business review design and delivery.
- Renewal ownership and churn forecasting.
- Expansion identification and commercial execution.
- Delivery follow through and client communication ownership.
What We Offer
- A truly global mission with a passionate community in locations all over the world.
- Huge impact and learning potential as our aspirations require bold innovation.
- Highly competitive compensation.
- Benefits include fully covered health coverage for employee and family.
- Generous time off policy and flexible work schedule.
About Our Process
- We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams.
- During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment.
- The most aligned candidate will then be asked to do a practical work task simulation activity.
- Please note that the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification.
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