Strategic Account Manager 3
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Key skills for this role
About the Role
Behavox is seeking a Strategic Account Manager to own the full commercial relationship with complex financial institutions. The role requires deep knowledge of enterprise compliance technology, financial services regulation, and multi-stakeholder account management.
Key Skills for This Role
Responsibilities
- Account health monitoring and risk identification: independently assess account health and risk across commercial, operational, and relationship dimensions
- Executive business review design and delivery: design and execute QBRs and EBRs for all accounts including executive level engagement
- Renewal ownership and churn forecasting: own all renewals across the portfolio, build retention strategy, lead negotiations, close
- Expansion identification and commercial execution: drive inbound expansion deals independently; collaborate with Account Executives
- Delivery follow through and client communication ownership: own client facing narrative when delivery issues arise
Requirements
- Enterprise compliance technology and unified controls frameworks: deep working knowledge of communications surveillance, trade surveillance, compliant archiving, and policy management
- Financial services regulatory environment: understands regulatory obligations driving client demand
- Multi stakeholder account management across regulated financial institutions
- Commercial lifecycle management for enterprise SaaS: owns full renewal and expansion cycle
- Escalation management and operational accountability
Full Job Posting
About Behavox
- Behavox is shaping the future for how businesses harness their most important raw material data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
- From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML based solutions that activate data for every function within a global enterprise.
About The Role
- Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions.
- This includes delivery outcomes, commercial performance, executive relationships, and long term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms.
- This is a hybrid position based out of our Abu Dhabi office.
What You'll Bring
- Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions.
- Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams.
- Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives.
- Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio.
What You'll Do
- Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions.
- Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive level engagement.
- Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans.
- Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts.
- Delivery follow through and client communication ownership. Owns the client facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled.
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation
- Benefits include fully covered health coverage for employee and family
- Generous time off policy and flexible work schedule
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