Store Technology Engineer

Position Purpose

Vendor and Organizational Responsibilities

• Manage vendor relationships, hardware expenses, negotiations, stock management, business continuity, and shortage processes.
• Manage EUX-related relationships with EME and LVMH teams.
• Follow IT policies, processes, standard operating procedures, and LVMH and Sephora rules.
• Set up dashboards and metrics, measure partner quality of service, and follow SLA and SLO performance.

Technical Support

• Provide store and end-user remote and in-field support across Apple and Microsoft devices, POS areas, and back-office environments.
• Install and configure computers, cables, printers, access rights, mail configurations, operating systems, software, and hardware.
• Resolve escalated incidents, upgrade workstations, instruct users, and provide first-level application support.
• Maintain computer equipment, peripherals, backups, operating systems, networking software, and control records.

Retail Store Technology

• Set up, support, and maintain POS terminals, payment devices, receipt printers, cash drawers, barcode scanners, handheld devices, PCs, network racks, switches, routers, firewalls, access points, and cabling.
• Troubleshoot connectivity, POS availability, wireless coverage, VLAN configuration, server incidents, GPO issues, and business-critical outages.
• Support store openings, closures, relocations, and renovations through infrastructure preparation, installation coordination, testing, and operational handover.
• Validate network cabinets, access point placement, cabling quality, POS readiness, peripherals, and technology standards on site.

Experience and Qualifications

• At least 7 years of experience, including at least 3 years in a retail company.
• Proven IT support or store technology operations experience, preferably in retail, hospitality, or a multi-site environment.
• Strong understanding of retail operations, POS environments, store networks, infrastructure dependencies, and business continuity.
• Strong knowledge of procurement and purchasing processes in the Middle East region.
• English communication is mandatory; Arabic and French are a plus.
• Export and import logistics knowledge is an advantage.

Working Style

• Strong interpersonal, service-oriented, analytical, adaptable, and problem-solving approach.
• Ability to work hands-on, communicate with varied stakeholders, operate in a matrix organization, and act as an IT business partner.

Culture

• Sephora describes a culture centered on inclusion, empowerment, learning, growth, and meaningful client experiences.