Store Manager (M/F) - Permanent - London

Make the Customer the priority of the apartment to guarantee optimal Customer service;

Lead by example in the store by being the brand's first ambassador;

Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership);

Strengthen Customer relationships through various events;

Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;

Know our sustainability policy to respond to Customers;

In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.

Identify talent, recruit and train by implementing succession plans;

Train Managers to ensure their teams deliver a unique Customer service experience;

Manage, develop, and support your teams by empowering them to help them grow;

Support the team through consistent coaching, identify training needs;

Create a positive and harmonious environment to create group synergy;

Convey and follow the Head Office vision;

Relay the brand's commitments through inclusive actions.

Ensure product presentation complies with Sezane's DNA;

Participate in merchandising implementation and ensure its monitoring;

Offer Customers an exciting and inspiring shopping experience;

Monitor and maintain the commercial level of the point of sale;

Ensure competitive monitoring;

Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.

Plan and organize your point of sale to anticipate needs;

Participate in defining the necessary staffing to meet Customer expectations;

Ensure proper stock management;

Ensure proper management of operations and cash flows;

Ensure compliance with processes and deployment of brand strategy;

Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.