Keyholder (Supervisor) (M/F) - Permanent - London

Make the customer the priority of the apartment ;

Guarantee a personalized welcome to all our customers and optimal customer service ;

Show proactivity, expertise, and passion ;

Direct solutions for both apartment and web (omnichannel approach) ;

Use the various Sezane & Octobre communication channels to develop your product knowledge ;

Share your product knowledge and sales techniques with educational skills to both customers and team members ;

Provide recommendations and constructive suggestions to floor managers based on your knowledge, customer needs, your expertise, and team insights ;

Ensure quality concierge service by following the relevant procedures.

Have a comprehensive view of the floor to ensure an optimal customer experience ;

Be available to all team members through your presence on the floor ;

Lead and empower teams on a daily basis ;

Communicate information necessary for business activities ;

Promote cooperation within the team and between Managers ;

Create group cohesion and mutual support ;

Manage your team by motivating them and creating a positive and harmonious work environment ;

Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;

Train new team members ;

Embody your role as a frontline manager by sharing team members' questions with the Floor Manager.

Ensure teams properly embody the brand (Dress code/Attitude) ;

Maintain the apartment's good appearance ;

Participate in collection implementation and ensure its follow-up ;

Ensure merchandising standards are maintained throughout the day ;

Follow fashion trends and monitor competitors.

Plan and organize store activity (daily schedule) ;

Master Sezane policies, standards, and procedures ;

Apply and enforce operational processes, particularly cash register management (opening and closing) ;

Manage specific process treatments (returns, exchanges, reservations) ;

Train team members on cash register use, related procedures, and best practices to offer the best Customer Experience ;

Ensure the safety of people and property ;

Prevent inventory shrinkage.