Sales Assistant (M/F) - Full Time (40H) - London

Make the customer the priority of the apartment to ensure optimal customer service ;

Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;

Welcome your customers with generosity and empathy to offer them the best possible experience ;

Consider the personality of your Customers to identify their desires ;

Introduce the Brand and our different universes/products ;

Be an ambassador for the Brand's omnichannel approach (apartment and web) ;

Show curiosity and develop an in-depth knowledge of the Brand and products ;

Be proactive in suggesting specific actions to make the customer experience memorable and unique ;

Handle complaints and customer dissatisfaction to satisfy and retain our customers ;

Know our CSR policy to respond to customers.

Know the basic rules of Sezane merchandising ;

Check product labeling on the floor ;

Participate in merchandising implementation and ensure its follow-up ;

Offer customers an exciting and inspiring shopping experience ;

Monitor and maintain the commercial level of the point of sale ;

Have a fashion culture to be able to make suggestions.

Apply Sezane policies, standards, and procedures ;

Process transactions and respect procedures related to operations ;

Perform specific process treatments (returns, exchanges, reservations) ;

Participate in defining the necessary staff to meet customer expectations ;

Ensure proper inventory management.

Be a team player, participate in all ancillary tasks ;

Participate in creating a positive and harmonious environment to create group synergy ;

Relay the brand's commitments.