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Store Manager Chinook Centre

Club Monaco
Calgary, CAN
Full Time
Manager
Onsite
1 weeks ago
Sales ManagementCustomer ServiceVisual MerchandisingInventory ManagementTeam LeadershipCoaching
Free

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Sales ManagementCustomer ServiceVisual Merchandising
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Overview

  • The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity, and development and promotability of talent.
  • The store manager is responsible for the overall results of a single store location.

Leadership Attributes

  • Deliver continuous performance feedback and necessary training to store management and sales associates.
  • Foster a positive team environment by empowering members to participate and cooperate on store initiatives.
  • Drive employee engagement through consistent recognition and training.
  • Innovative and entrepreneurial mindset to utilize all tools/support available.
  • Provide department insight related to the customer experience and communicate information to district team and corporate office.

Customer Experience

  • Ensure customer service levels are met and exceeded beyond expectations at every opportunity.
  • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development.
  • Ensure that customer and employee experience are prioritized over workload or tasking.
  • Motivate and coach store team to achieve personal and store sales goals.
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus.
  • Build repeat business by ensuring all client program tools and strategies are consistently executed.
  • Ensure store teams receive customer service & product knowledge training.
  • Model and ensure dress code compliance.
  • Achieve personal SPH goals.

People & Development

  • Recruit quality high level management candidates.
  • Contribute to long term growth by minimizing turnover, recruiting high level candidates, and maintaining a store team.
  • Ensure management and service associates clearly understand and meet job expectations.
  • Schedule and facilitate training sessions where needed.
  • Coach and mentor staff to achieve optimal results including succession planning.
  • Lead new hire on boarding and training.

Visual Presentation/Store Maintenance

  • Ensure store meets visual merchandising and maintenance standards.
  • Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people.
  • Train and support store team in planning and supervision of store flips and regular merchandising needs.
  • Ensure store works to merchandising/flip calendars.
  • Provide necessary feedback to corporate office and field visual teams.
  • Foster effective partnership with respective District/Visual/Regional visual manager.

Financial

  • Lead the stores’ business planning process.
  • Achieve or exceed financial plans through effective planning and management.
  • Analytical and strategic management of sales and wage budgets.
  • Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses.

Inventory Management

  • Contribute to company growth through inventory management and achievement of appropriate gross margin & return on investments.
  • Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs.
  • Train managers and sales associates in inventory management and supervise physical inventory count.
  • Train, coach and audit store team regularly to ensure timelines and expectations are met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards.
  • Ensure operational integrity & asset protection compliance in day to day operations & practices.

Skills and Requirements

  • Requires 3+ years store management experience.
  • Computer proficiency with MS Office; Outlook, Excel, Word.
  • Excellent interpersonal skills supporting a team environment.
  • Excellent English communication verbal and written.
  • Excellent time management/project skills.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.

Physical Demands

  • Hours/days of work can be varied due to the demands of the business.
  • Must be able to work shift standing and walking and able to lift approx. 20 lbs.
  • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

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