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Part-Time Key Holder

Club Monaco
Calgary, CAN
Part Time
Entry
Onsite
5 days ago
Customer ServiceSalesMerchandisingInventory ManagementCommunicationTime Management
Free

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Customer ServiceSalesMerchandising
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Position Overview

  • The Keyholder will develop professional skills that will contribute to the financial growth of the company.
  • Responsible to support the goals of the company and the individual store.
  • Expected to deliver on customer service expectations, operational and loss prevention procedures, and people development process.

Customer Experience

  • Protect the customer experience in all areas.
  • Help achieve clientele data capture goals in order to drive sales and maintain customer focus.
  • Ensure daily monitoring and execution of sales.
  • Provide a friendly and welcoming environment.
  • Maintain a professional appearance consistent with established dress code and image guidelines.
  • Maximize personal sales at all opportunities, including additional sales at cash wrap.
  • Assist in conflict resolution with client issues.
  • Communicate product and customer feedback to managers.
  • Achieve personal SPH goals.

People

  • Support management team with training new associates on customer service standards and product knowledge.
  • Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor.
  • Supervise and develop sales associates as necessary.

Operational Standards

  • Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation.
  • Ensure strict compliance and adhering to the application of policies and procedure.
  • Key Holders will be able to process returns, but cannot execute employee purchases.
  • Assists the Management Team with inventory preparations and participate in the actual Inventory.
  • Ensure operational integrity & asset protection compliance in day to day operations & practices.

Visual Presentation/Store Maintenance

  • Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips.
  • Be knowledgeable of the store's merchandise, back of house and front of house layout.

Skills And Requirements

  • Must have a minimum of 1 2 years of retail experience.
  • Excellent interpersonal skills supporting a team environment.
  • Strong English communication verbal and written / Multilingual is a plus.
  • Excellent time management/project skills.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
  • Ability to recognize and react to changing work demands.
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
  • Goal oriented: ability to stay focused on creating winning results.
  • Dedicated to high levels of Customer Service and Sales Productivity.
  • On the job special projects that have developed depth of related experience an asset.
  • Physical Demands: Hours/days of work can be varied due to the demands of the business/Weekend Availability; Must be able to work shift standing and walking and able to lift approx 20 lbs; Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

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