Key Holder
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Key skills for this role
About the Role
Club Monaco is looking for a Key Holder to support store operations, customer service, and sales goals. Responsibilities include opening/closing procedures, supervising sales floor, and assisting with merchandising.
Key Skills for This Role
Responsibilities
- Protect the customer experience in all areas
- Help achieve clienteling and data capture goals to drive sales
- Ensure daily monitoring and execution of sales
- Provide a friendly and welcoming environment
- Maximize personal sales at all opportunities
- Assist in conflict resolution with client issues
- Communicate product and customer feedback to managers
- Support management team with training new associates
- Supervise sales floor in absence of store manager
- Responsible for all opening/closing procedures of the store
- Ensure compliance with policies and procedures
- Assist with inventory preparations and participate in inventory
Requirements
- Minimum of 1 2 years of retail experience
- Excellent interpersonal skills supporting a team environment
- Strong English communication verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills
- Ability to recognize and react to changing work demands
- Comfortable making effective autonomous decisions
- Goal oriented with focus on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
Full Job Posting
Overview
- A Keyholder will develop professional skills that will contribute to the financial growth of the company.
- He or she will be responsible to support the goals of the company and the individual store.
- A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process.
Responsibilities
- Protect the customer experience in all areas.
- Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus.
- Ensure daily monitoring and execution of sales.
- Provide a friendly and welcoming environment.
- Maintain a professional appearance consistent with established dress code and image guidelines.
- Maximize personal sales at all opportunities, including additional sales at cash wrap.
- Assist in conflict resolution with client issues.
- Communicate product and customer feedback to managers.
- Achieve personal SPH goals.
- Support management team with training new associates on customer service standards and product knowledge.
- Supervise sales floor and provide direct supervision in the absence of a store manager.
- Supervise and develop sales associates as necessary.
Skills And Requirements
- Must have a minimum of 1 2 years of retail experience.
- Excellent interpersonal skills supporting a team environment.
- Strong English communication verbal and written / Multilingual is a plus.
- Excellent time management/project skills.
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
- Ability to recognize and react to changing work demands.
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
- Goal oriented: ability to stay focused on creating winning results.
- Dedicated to high levels of Customer Service and Sales Productivity.
- On the job special projects that have developed depth of related experience an asset.
Physical Demands
- Hours/days of work can be varied due to the demands of the business.
- Must be able to work shift standing and walking and able to lift approx. 20 lbs.
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
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