Storage Engineer - Riyadh, KSA
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Key skills for this role
About the Role
DeepSource Technologies is seeking a customer-facing Infrastructure Storage Engineer & Technical Account Manager in Riyadh. The role involves providing operational support, technical guidance, and service coordination for storage, compute, SAN, and backup platforms.
Key Skills for This Role
Responsibilities
- Act as the primary technical contact for customer operational issues, escalations, and service reviews
- Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms
- Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation
- Plan and coordinate hardware/software upgrades and change activities
- Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities
- Deliver regular reports on asset health, incidents, capacity, and service improvements
- Build strong customer relationships while ensuring SLA compliance and continuous service optimization
Requirements
- 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management
- Strong hands on experience with Dell technologies: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain, PowerEdge Servers, MX Platform, Connectrix, Brocade
- Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting
- Knowledge of ITIL processes (Incident, Problem, and Change Management)
- Excellent communication, stakeholder management, and customer facing skills
- Dell certifications are a plus
Full Job Posting
Role Overview
- We are seeking a customer facing infrastructure professional to provide end to end operational support, technical guidance, and service coordination.
- The ideal candidate will combine strong hands on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key Responsibilities
- Act as the primary technical contact for customer operational issues, escalations, and service reviews.
- Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
- Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
- Plan and coordinate hardware/software upgrades and change activities.
- Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
- Deliver regular reports on asset health, incidents, capacity, and service improvements.
- Build strong customer relationships while ensuring SLA compliance and continuous service optimization.
Requirements
- 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
- Strong hands on experience with Dell technologies: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain, PowerEdge Servers, MX Platform, Connectrix, Brocade.
- Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
- Knowledge of ITIL processes (Incident, Problem, and Change Management).
- Excellent communication, stakeholder management, and customer facing skills.
- Dell certifications are a plus.
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