Senior CCNA/CCNP Voice Engineer (DGVox Call Recording & Archiving) - Riyadh, KSA
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Key skills for this role
About the Role
A senior voice engineer is needed to design, implement, and support Cisco Unified Communications and DGVox call recording solutions in Riyadh. The role requires CCNA/CCNP Collaboration certification, 5-8 years of experience, and strong hands-on expertise with CUCM, voice gateways, and enterprise call recording.
Key Skills for This Role
Responsibilities
- Design, implement, configure, and support Cisco Voice infrastructure
- Deploy, configure, administer, and troubleshoot DGVox Call Recording and Archiving Software
- Install and maintain call recording solutions integrated with Cisco Unified Communications environments
- Configure and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IP Phones
- Perform upgrades, migrations, patch management, and system health checks for voice and recording platforms
- Monitor system performance and proactively resolve voice quality, recording, and archiving issues
- Ensure compliance with organizational policies related to call recording retention and security
- Integrate DGVox with supported telephony platforms and storage solutions
- Perform backup, recovery, and disaster recovery activities for voice and recording environments
- Troubleshoot SIP, SCCP, H.323, and voice gateway issues
- Configure and maintain Cisco voice gateways, CUBE, and SIP trunks
- Collaborate with network, security, infrastructure, and application teams during deployments and incident resolution
Requirements
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
- CCNA Collaboration/Voice or CCNP Collaboration certification (preferred)
- Minimum 5–8 years of experience in Cisco Voice technologies
- Strong hands on experience with DGVox Call Recording and Archiving Software
- Experience deploying and supporting enterprise call recording solutions
- Strong knowledge of Cisco Unified Communications Manager (CUCM)
- Experience with Cisco Unity Connection
- Experience with Cisco Voice Gateways and CUBE
- Strong understanding of SIP, H.323, SCCP, RTP, SRST, and MGCP protocols
- Experience with VMware virtualization environments
- Knowledge of Windows Server administration
- Strong analytical and troubleshooting skills
Full Job Posting
Overview
- We are seeking a highly skilled Senior CCNA/CCNP Voice Engineer with extensive experience in Cisco Unified Communications and DGVox Call Recording & Archiving solutions.
- The ideal candidate will be responsible for designing, implementing, supporting, and optimizing enterprise voice infrastructure while ensuring reliable call recording, compliance, and system availability.
Key Responsibilities
- Design, implement, configure, and support Cisco Voice infrastructure.
- Deploy, configure, administer, and troubleshoot DGVox Call Recording and Archiving Software.
- Install and maintain call recording solutions integrated with Cisco Unified Communications environments.
- Configure and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IP Phones.
- Perform upgrades, migrations, patch management, and system health checks for voice and recording platforms.
- Monitor system performance and proactively resolve voice quality, recording, and archiving issues.
- Ensure compliance with organizational policies related to call recording retention and security.
- Integrate DGVox with supported telephony platforms and storage solutions.
- Perform backup, recovery, and disaster recovery activities for voice and recording environments.
- Troubleshoot SIP, SCCP, H.323, and voice gateway issues.
- Configure and maintain Cisco voice gateways, CUBE, and SIP trunks.
- Collaborate with network, security, infrastructure, and application teams during deployments and incident resolution.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- CCNA Collaboration/Voice or CCNP Collaboration certification (preferred).
- Minimum 5–8 years of experience in Cisco Voice technologies.
- Strong hands on experience with DGVox Call Recording and Archiving Software.
- Experience deploying and supporting enterprise call recording solutions.
- Strong knowledge of Cisco Unified Communications Manager (CUCM).
- Experience with Cisco Unity Connection.
- Experience with Cisco Voice Gateways and CUBE.
- Strong understanding of SIP, H.323, SCCP, RTP, SRST, and MGCP protocols.
- Experience with VMware virtualization environments.
- Knowledge of Windows Server administration.
- Experience with SQL databases is an advantage.
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