Staff Software Engineer, Reliability - Command|Alert

Background operating as a Site Reliability Engineer, DevOps engineer, or in a similar production-ownership role, with fluency in SLOs, SLIs, error budgets, and blameless incident response.

Demonstrated experience designing, building, or operating high-reliability alerting or notification systems in production, including rule-based and ML-based detection at scale.

Strong Kafka experience, and a track record building systems where webhook reliability, idempotency, and delivery guarantees under load are non-negotiable.

Experience building the observability and automation that let a high-volume production system run with low operational toil.

A working command of telemetry and protocol data (security tooling output, syslog, OpenTelemetry, NetFlow/sFlow, SNMP, ICMP, firewall logs) and the ability to turn it into real network and system topologies.

Recognized mastery of Go and/or Python, with range across container orchestration and a multi-cloud footprint, and a demonstrated ability to make org-level architecture calls.

Experience with chaos engineering or fault-injection testing (e.g., Gremlin, Chaos Mesh).

Familiarity with SLO and error-budget tooling and practice (e.g., Nobl9, Google's SRE workbook approach).

Experience with Temporal or a comparable workflow orchestration platform.

Experience operating in a multi-tenant, cloud-native environment with secrets management and TLS at scale.

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company

An environment that celebrates ideas and innovation

Your work will have a tangible impact

Flexible time off

Fun events at cool locations

Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here !