Staff Software Engineer, Notifications

Required:

Demonstrated experience designing and operating high-reliability notification or alerting systems at production scale.

Strong integration engineering background across channel brokers: PagerDuty, Slack, email/SMS, ticketing platforms, SOAR, and webhooks.

Hands-on production experience with Temporal or a comparable workflow orchestration platform, including long-running workflow design and failure recovery.

Experience reasoning across distributed system state, particularly in contexts where delivery guarantees and idempotency are non-negotiable.

Ability to operate across ambiguous problem spaces and make durable architectural decisions without complete requirements.

Track record of cross-team technical influence, including driving alignment on shared contracts or platform capabilities.

Nice to Have:

Familiarity with AI triage workflows or experience routing alerts into LLM-based reasoning pipelines.

Experience with multi-tenant SaaS platforms where per-tenant configuration is a first-class concern.

Background in security operations or familiarity with SOAR platforms from a product or integration perspective.

Hands-on experience with Kafka-based event pipelines upstream of notification dispatch.

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company

An environment that celebrates ideas and innovation

Your work will have a tangible impact

Flexible time off

Fun events at cool locations

Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here !