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Key skills for this role
Main goals:
Secure access to the customer's internal collaboration and development tooling as early as possible
Align on the intended behavior, functionality, and architecture of the agents
Define how the FDE team and customer engineering team will collaborate on use case and architecture definition, code, and execution
Establish the deployment path for MongoDB’s tools across customer development and cloud environments
Confirm business goals, technical scope, and success criteria for the engagement
During this phase, the Sr. Technical Program Manager partners with the assigned FDE team, account teams, and customer stakeholders to coordinate onboarding requirements, dependency management, planning, and readiness activities. This may include coordinating statements of work, contractor onboarding steps, access approvals, and early execution planning.
The pre-access period should also be used to build a shared understanding of the business value, intended behavior, and technical architecture of the agent. The team should prepare the technical design inputs needed to break the work into executable tasks in the customer's preferred engineering collaboration environment.
Deliverables:
Engagement overview deck
Agent technical spec
Agent architecture
Mutually agreed-upon definition of success
Main goals
Enable the joint engineering team to develop agents locally and contribute to a shared code repository
Establish a viable path to deployment in MongoDB’s production environment
Support a single-team execution model across MongoDB and customer engineers
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Provide structured status updates and feedback loops to internal product stakeholders
During this phase, the team should adapt to the customer’s preferred engineering collaboration model where it supports execution. FDEs may lead or contribute to technical workstreams, while the Sr. Technical Program Manager drives coordination, planning, risk management, communication, escalation and execution tracking across the engagement.
FDEs kick off this phase by running an onboarding session for the customer engineering team to ensure that local development setup is seamless. FDEs should then act as a leader or member of their engineering team to break out the work in the agents’ technical spec into tickets that are picked up by both the FDE and customer’s engineers.
One particular item to look out for are red tape and restrictions around cloud deployments. Since our customers are often regulated industries, we might need to work with VDIs and artifact repositories instead of our native Github tooling. It should be a priority to determine the path to deploying the agents once code complete.
Deliverables
Customer onboarding session
Engagement status updates and feedback to the Product team about issues or unmet needs
Working agent deployed onto the product, integrated into the customer’s cloud infrastructure
Confirm long-term ownership of the agent
Ensure the customer has a roadmap for continued usage and development
Identify opportunities for future paid FDE engagement support where appropriate
Once the agent fulfills the initial engagement requirements, the team should prepare an engagement readout that demonstrates what was built, what business value was created, and what path exists for continued investment and adoption.
By the end of this phase, the customer should be positioned to continue development of the agent independently and to provide ongoing product feedback to MongoDB. Where appropriate, MongoDB may continue to support the customer through additional phases of the project.
Engagement readout deck
MongoDB-internal perspective on future FDE engagement opportunities
Experience in forward-deployed, embedded, or other high-touch customer delivery models
Experience working with regulated or operationally constrained customer environments, including enterprise access controls, non-standard development tooling, artifact repositories, and deployment governance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 2273494834
Developer data platform built around the popular document database, enabling teams to build and scale modern applications with flexible data models.
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