Sr. Site Reliability Engineer

Your Role at Relatient

• We’re seeking a Senior Site Reliability Engineer (SRE) to join our team to lead production reliability, observability, and operational excellence across our cloud-hosted healthcare platform. Our office is in Amar Tech Park and brings in an amazing culture where we focus on work that makes a difference.
• This role is responsible for ensuring the availability, performance, scalability, and resiliency of mission-critical customer-facing platforms, including Patient Scheduling, Patient Engagement, Voice, Chat, Messaging, APIs, Reporting, and Healthcare Integrations.
• The Senior SRE partners closely with Engineering, Infrastructure, Security, Product, Customer Support, and Implementation teams to proactively prevent customer-impacting incidents, improve production stability, automate operational processes, and continuously enhance the reliability of our cloud-native applications and services.
• How You’ll Make an Impact:
• Own the operational excellence, reliability, availability, performance, and production readiness of Relatient's customer-facing platforms and services.
• Lead P1/P2 production incidents, coordinating end-to-end incident response, stakeholder communication, service restoration, root cause analysis, and post-incident reviews.
• Proactively detect, investigate, and resolve production issues before they impact customers through effective monitoring, observability, and operational reviews.
• Design, implement, and continuously improve observability, monitoring, alerting, SLIs, SLOs, Error Budgets, and operational KPIs.
• Monitor and troubleshoot cloud-native applications, APIs, databases, messaging platforms, third-party integrations, and production workloads.
• Ensure the health and availability of customer-facing services including Patient Scheduling, Voice, Chat, SMS, Email, Reporting, Healthcare Integrations, and EHR platforms.
• Support production cloud infrastructure, deployments, configurations, platform services, and operational readiness across production environments.
• Review and validate production releases through deployment readiness reviews, health checks, smoke testing, dependency validation, and post-deployment verification.
• Participate in architecture reviews, release planning, change management, and Go/No-Go decisions to ensure production stability and reliability.