Sr. Site Reliability Engineer

The Senior Site Reliability Engineer is responsible for the reliability, availability, performance, observability and operational excellence of Rimini Street's Agentic AI ERP Platform.

The role covers production operations, incident management, resilience engineering, capacity planning and disaster recovery across Kubernetes infrastructure, AI Agents, MCP Servers, AI/LLM Gateways, Temporal workflows, RAG services and related enterprise AI platform components.

The SRE works closely with Platform Engineering, AI Engineering, Product Engineering, DevOps and Security teams to ensure that platform services are scalable, secure, supportable and ready for enterprise production use across cloud-hosted, customer-hosted and air-gapped environments.

Own service reliability, availability and operational health across the Agentic AI Platform.

Define, measure and maintain Service Level Indicators, Service Level Objectives and Error Budgets.

Conduct production-readiness and reliability reviews for new services and major platform changes.

Identify recurring operational risks and drive engineering improvements that prevent recurrence.

Build and maintain monitoring, logging, distributed tracing, alerting and service-health dashboards.

Lead or support production incident response, service restoration, Root Cause Analysis and corrective actions.

Develop actionable alerts, operational runbooks and escalation procedures.

Track reliability trends, service degradation and opportunities to reduce detection and recovery time.

Operate and support production Kubernetes environments, including deployments, upgrades, scaling and troubleshooting.

Improve high availability, fault tolerance, backup, recovery and disaster-recovery capabilities.

Perform capacity planning, performance analysis and infrastructure optimization.

Support cloud-hosted, customer-hosted and air-gapped deployment models.

Operate and monitor AI Agents, Agentic Workflows, MCP Servers, AI/LLM Gateways, Temporal workflows and RAG services.

Improve latency, throughput, scalability, resilience and recovery across AI platform components.

Monitor gateway routing, authentication, quotas, rate limits, failover and service health.

Build automation and self-healing capabilities to reduce operational toil and improve platform stability.

The ideal candidate is a hands-on SRE with strong Kubernetes and production operations experience who understands the operational characteristics of Agentic AI systems. They can reliably operate AI Agents, MCP Servers, AI/LLM Gateways and supporting services while improving observability, resilience, performance, scalability and incident response across enterprise deployment environments.

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company We dream big and innovate boldly.

We dream big and innovate boldly.

Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.