Sr. Associate Support Engineer, SAP

Position Summary

Essential Duties and Responsibilities

• Level 2 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
• Incident Management: Analyzing bugs, defects in the production environment within SLA timelines Replicating issues by coordinating with technical developers and other modules consultant based on issue nature Coordinate with business users for testing bug fixing, testing the message and flows Workaround for high priority tickets Root cause analysis and documentations based on requirement to ensure continuous improvement
• Analyzing bugs, defects in the production environment within SLA timelines
• Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
• Coordinate with business users for testing bug fixing, testing the message and flows
• Workaround for high priority tickets
• Root cause analysis and documentations based on requirement to ensure continuous improvement
• Service Request Management: How to documentations on existing configurations Master data changes / config changes
• How to documentations on existing configurations
• Master data changes / config changes
• Enhancements / Projects: Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment Gathering and analyzing business/functional requirements and translating them into design specifications Working experience on complex customization of programs, reports Writing unit test scripts and conducting unit and integration tests for the customizations Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
• Gathering and analyzing business/functional requirements and translating them into design specifications
• Working experience on complex customization of programs, reports
• Writing unit test scripts and conducting unit and integration tests for the customizations
• Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
• Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase Attending knowledge sharing sessions & Documentations Participating in Job shadow, Reverse Job Shadow phases
• Attending knowledge sharing sessions & Documentations
• Participating in Job shadow, Reverse Job Shadow phases
• Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time
• Ensure compliance with the client's IT processes & internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Location

• Hyderabad, India

Education

Language

Must have Skills

• SAP Fiori/UI5 and ABAP on HANA Module in SAP with the following additional functional capabilities,
• Serve as key team member for AM Projects and work on incidents, service requests, problem tickets and enhancement tickets.
• Technical understanding at ABAP level (Ability to debug standard transactions)
• Fiori Elements: Strong experience building metadata-driven applications using templates such as List Report, Object Page, and Analytical List Page.
• SAPUI5 / OpenUI5: Deep technical proficiency in JavaScript, HTML5, CSS3, MVC architecture, data binding, and fragment utilization.
• Responsive Design: Ability to develop fluid layouts that adapt across desktop, tablet, and mobile devices using SAPUI5 layout controls.
• OData Services: Expertise in developing, extending, and debugging OData V2/V4 services using SAP Gateway (SEGW) or CDS-based RAP/CAP models.
• ABAP Basics: Strong understanding of ABAP OOPs, structures, BAPIs, and table structures to successfully integrate front-end apps with backend business logic.
• Fiori Launchpad (FLP): Competence in FLP configuration, including creating semantic objects, tiles, target mappings, catalogs, and spaces/pages.
• Modern Tooling: Daily proficiency using Business Application Studio (BAS), VS Code, SAPUI5 CLI, and Git for version control.
• Cloud & On-Premise: Experience with deployment mechanisms on both SAP BTP (Cloud Foundry) and SAP NetWeaver Front-End Server.
• Hands-on experience in CDS Views, AMDP, OData service development, BADI, User Exits, Enhancements, BAPI, RFC, IDoc, ALE, ALV, BDC, Scripts, Smart Forms, and Adobe Forms.
• Experience in SQL Trace SAP Run time analysis Debugging ABAP Query Info Sets
• Experience with report development performance tuning modifications (ATC, ST05 & SAT) and support of SAP customized and standard programming

Good to have Skills

• SAP Skills in inbound and outbound EDI processes
• Ability to do ABAP customizations in BW across back end and front end including reporting level
• HANA Modelling
• Certified consultant
• Functional understanding of SAP Business Modules like SD, MM, PP, WM, QM, FICO, etc

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work from office & ability to work remotely from a home based office in a virtual environment

Why Rimini Street?

Accelerating Company Growth