Sr Service Technician

Primary Responsibilities

• Serve in a direct customer facing role providing onsite support for various technical issues
• Provide outstanding customer service to improve customer relationship
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment
• Diagnoses various system issues to determine system state and identify required corrective action
• Troubleshoot equipment malfunctions utilizing standard and specialized test equipment
• Repair or replace worn, damaged or defective parts
• Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status
• Provides technical support and training to end users
• Manages workload using the service management ticketing system
• Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
• Maintain service van inventory to effectively respond to customer calls for service
• Maintain vehicle and tools in good working order
• Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes
• Complies with all policies, procedures and standards
• Accurately report activities related to work orders and timecard reporting for invoicing and tracking
• Occasional travel outside of the normal work area for service projects
• Share knowledge and tips regarding to improve overall service with the rest of the team
• Maintain competent understanding of CTSI services, products, and industry sectors
• Meet or exceed individual goals
• Other duties as assigned
• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role
• Valid drivers license and acceptable driving record
• Familiarity with IP/Networking and comfortable navigating various OS evolutions