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Sr. PS Program Manager-UAE
OpenText
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Professional services program managementEnterprise software deliveryProgram governancePortfolio forecastingFinancial performance managementRevenue realization
Free
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Professional services program managementEnterprise software deliveryProgram governance
Role Overview
The Professional Services Program Manager will lead a portfolio of strategic customer programs across the Middle East.
The role governs delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance.
The manager oversees multiple customer engagements and guides project managers, partners, consultants, and stakeholders through delivery.
Key Skills for This Role
Professional services program managementEnterprise software deliveryProgram governancePortfolio forecastingFinancial performance managementRevenue realization
Full Job Posting
Role overview
The Professional Services Program Manager will lead a portfolio of strategic customer programs across the Middle East.
The role governs delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance.
The manager oversees multiple customer engagements and guides project managers, partners, consultants, and stakeholders through delivery.
What the role offers
- Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
- Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
- Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance.
- Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
- Lead executive governance, stakeholder communications, escalation management, and recovery planning.
- Govern OpenText-led and partner-led engagements for delivery quality, customer satisfaction, and commercial alignment.
- Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams.
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