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Sr. Manager, Product Intelligence & Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, CAN
Full Time
Manager
Onsite
Yesterday
SQLProduct AnalyticsExperimentationA/B TestingData VisualizationDatadog
Free
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SQLProduct AnalyticsExperimentation
About the Role
Tim Hortons seeks a Senior Manager, Product Intelligence & Analytics to drive product analytics, experimentation, and customer insights across digital guest experiences. The role partners with Product, AI/ML, Engineering, and Operations teams to support data-informed product decisions.
Key Skills for This Role
SQLProduct AnalyticsExperimentationA/B TestingData VisualizationDatadog
Responsibilities
- Lead product analytics and customer insight generation across digital guest experiences
- Partner with Product teams to support experimentation strategy, KPI measurement, funnel analysis, feature performance tracking, and product optimization opportunities
- Support experimentation operations and measurement methodologies across digital products and guest journeys
- Develop scalable reporting frameworks, dashboards, and performance measurement models for digital product teams
- Translate customer behavior, engagement trends, and performance insights into actionable business and product recommendations
- Partner with AI/ML teams to operationalize insights, personalization opportunities, and predictive analytics initiatives
- Support the evolution of self serve analytics, reporting automation, and modern product intelligence capabilities
- Help identify opportunities for AI assisted workflows, automation, and operational optimization across analytics and product processes
- Build strong cross functional partnerships across Product, Engineering, Design, Operations, and business stakeholders
- Contribute to the evolution of experimentation practices, product intelligence frameworks, and analytics operating standards across the organization
Requirements
- 5+ years of experience in product analytics, digital analytics, experimentation, customer insights, or related analytical roles
- Bachelor's degree in Analytics, Business, Data Science, Statistics, Engineering, Computer Science, or a related field
- Experience supporting digital product organizations with KPI measurement, customer analytics, and experimentation insights
- Strong proficiency with SQL
- Experience with digital analytics, reporting, and visualization tools
- Strong communication skills
- Experience working cross functionally with Product, Engineering, and business stakeholders
- Familiarity with Datadog, Databricks and Adobe Customer Journey Analytics
- Strong understanding of testing methodologies (A/B testing and Experimentation)
Full Job Posting
Role Overview
- The Senior Manager, Product Intelligence & Analytics is responsible for driving product analytics, experimentation support, customer insights, and performance intelligence across Tim Hortons’ digital guest experience ecosystem.
- This role partners closely with Product, AI/ML, Engineering, Design, and Operations teams to support data informed product decisions, experimentation methodologies, KPI measurement, and customer behavior analysis across digital guest experiences.
- The ideal candidate combines strong analytical capability with modern product analytics thinking, experimentation fluency, technical curiosity, and operational pragmatism.
What You'll Do
- Lead product analytics and customer insight generation across digital guest experiences.
- Partner closely with Product teams to support experimentation strategy, KPI measurement, funnel analysis, feature performance tracking, and product optimization opportunities.
- Support experimentation operations and measurement methodologies across digital products and guest journeys.
- Develop scalable reporting frameworks, dashboards, and performance measurement models for digital product teams.
- Translate customer behavior, engagement trends, and performance insights into actionable business and product recommendations.
- Partner with AI/ML teams to operationalize insights, personalization opportunities, and predictive analytics initiatives.
- Support the evolution of self serve analytics, reporting automation, and modern product intelligence capabilities.
- Help identify opportunities for AI assisted workflows, automation, and operational optimization across analytics and product processes.
- Build strong cross functional partnerships across Product, Engineering, Design, Operations, and business stakeholders.
- Contribute to the evolution of experimentation practices, product intelligence frameworks, and analytics operating standards across the organization.
What You Bring
- 5+ years of experience in product analytics, digital analytics, experimentation, customer insights, or related analytical roles.
- Bachelor’s degree in Analytics, Business, Data Science, Statistics, Engineering, Computer Science, or a related field.
- Experience supporting digital product organizations with KPI measurement, customer analytics, and experimentation insights.
- Strong analytical and problem solving skills with the ability to synthesize large data sets into actionable recommendations.
- Experience with digital analytics, reporting, and visualization tools.
- Strong communication skills with the ability to explain analytical findings to both technical and non technical audiences.
- Experience working cross functionally with Product, Engineering, and business stakeholders.
- Strong proficiency with SQL, is a must for this role.
- Familiarity with Datadog, Databricks and Adobe Customer Journey Analytics.
- Strong understanding of testing methodologies (A/B testing and Experimentation).
What Helps You Brew Success
- Experience supporting mobile app, ordering, loyalty, payments, or digital guest experience ecosystems.
- Familiarity with experimentation methodologies, A/B testing, and customer funnel optimization.
- Exposure to AI/ML, personalization, predictive modeling, or automation initiatives.
- Strong technical curiosity and interest in modern AI enabled analytics workflows.
- Comfortable operating in fast moving, highly cross functional organizations.
- Product minded and experimentation oriented approach to analytics and customer insights.
Salary & Benefits
- Base salary range for Ontario: CAD 120,000 CAD 160,000.
- Eligible for annual discretionary bonus plan based on individual and company performance.
- May also be eligible for additional compensation in the form of equity grants.
- Benefits include comprehensive global paid parental leave, free telemedicine, and mental wellness support.
Workplace
- RBI follows a 5 day, in office work schedule to support collaboration.
- Candidates should be comfortable working onsite 5 days per week out of our office in Toronto, ON.
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