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Director, Tim Hortons, Company Operations
Tim Hortons
Rochester, QAT
Full Time
Director
Field
4 weeks ago
P&L ManagementMulti Unit OperationsFinancial AcumenCoachingLeadershipMicrosoft Office Suite
Free
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About the Role
Tim Hortons seeks a Director of Company Operations to lead 24 company-owned restaurants in Rochester, NY. The role drives guest satisfaction, operational excellence, and financial performance, managing a $25M portfolio and a team of six.
Key Skills for This Role
P&L ManagementMulti Unit OperationsFinancial AcumenCoachingLeadershipMicrosoft Office Suite
Responsibilities
- Own the P&L for the 24 restaurant company portfolio (~$25M in annual revenue), driving performance against annual budget targets across sales, labor, cost of goods, and EBITDA
- Develop and execute strategies to grow restaurant sales and guest traffic, identifying and closing performance gaps across the portfolio
- Review and manage labor costs, scheduling practices, and cash and inventory controls to ensure financial accuracy and operational efficiency
- Set and drive operational standards across all 24 company restaurants, ensuring consistent delivery of food quality, speed of service, cleanliness, and facility standards
- Conduct regular on site restaurant visits to assess performance, coach teams, and ensure adherence to brand and operational standards
- Foster a culture of warm, genuine hospitality across all 24 restaurants, championing a Guest first culture
- Lead, coach, and develop a team of six direct reports, including four District Managers, creating a culture of high performance, accountability, and continuous growth
- Serve as the primary liaison between company restaurants and cross functional leadership teams, building alignment and driving execution of strategic initiatives
Requirements
- Bachelor's degree in Business or related field, or equivalent practical experience
- Significant multi unit operations leadership experience in QSR, fast casual, or similar consumer facing environment
- Demonstrated experience managing a P&L in a multi unit setting with a track record of achieving financial and operational targets
- Drive thru oriented or high volume QSR experience is a strong plus
- Strong coaching and development skills, with experience leading District Managers or equivalent field leaders
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Full Job Posting
Job Summary
- The Director, Company Operations, is accountable for the end to end performance of Tim Hortons US’s 24 company owned restaurants.
- Leading a team of six — including four District Managers — this individual drives guest satisfaction, restaurant operational excellence, and financial performance across the portfolio.
- The Director is responsible for achieving annual budget commitments against a portfolio generating approximately $25 million in annual revenue.
Roles & Responsibilities
- Own the P&L for the 24 restaurant company portfolio (~$25M in annual revenue), driving performance against annual budget targets across sales, labor, cost of goods, and EBITDA.
- Develop and execute strategies to grow restaurant sales and guest traffic, identifying and closing performance gaps across the portfolio.
- Review and manage labor costs, scheduling practices, and cash and inventory controls to ensure financial accuracy and operational efficiency.
- Set and drive operational standards across all 24 company restaurants, ensuring consistent delivery of food quality, speed of service, cleanliness, and facility standards.
- Conduct regular on site restaurant visits to assess performance, coach teams, and ensure adherence to brand and operational standards.
- Foster a culture of warm, genuine hospitality across all 24 restaurants, where every team member understands that creating a great guest experience is the core of what Tim Hortons stands for.
- Lead, coach, and develop a team of six direct reports, including four District Managers, creating a culture of high performance, accountability, and continuous growth.
- Serve as the primary liaison between company restaurants and cross functional leadership teams, building alignment and driving execution of strategic initiatives through influence and effective stakeholder management.
Skills & Qualifications
- Bachelor’s degree in Business or a related field, or equivalent practical experience.
- Significant multi unit operations leadership experience in QSR, fast casual, or a similarly structured consumer facing environment.
- Demonstrated experience managing a P&L in a multi unit setting, with a track record of achieving financial and operational targets.
- Drive thru oriented or high volume QSR experience is a strong plus.
- Strong financial acumen with proficiency in P&L management, labor management, and operational reporting.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with restaurant technology platforms (POS, scheduling, inventory, digital guest feedback tools) preferred.
Salary & Benefits
- Base salary range of $150,000 170,000 per year.
- Eligible for annual discretionary bonus plan based on individual and company performance.
- May be eligible for additional compensation in the form of equity grants.
- Benefits include health (medical, dental, vision, life), fertility benefits, 401(k) with company match, time off programs, disability insurance, telemedicine & mental wellness support.
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