Sr. Manager, Global Service
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Key skills for this role
About the Role
Supermicro seeks a strategic leader to manage data center field operations and logistics across Saudi Arabia and the Gulf region. The role requires deep technical and operational expertise in server hardware, logistics, trade compliance, and team management.
Key Skills for This Role
Responsibilities
- Lead and manage a cross functional technical team providing on site, remote, and customer facing support across Saudi Arabia and the Middle East region
- Act as technical authority for server hardware issues, with emphasis on Supermicro systems and GPU based rack scale deployments
- Drive root cause analysis and continuous service improvements
- Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on site support
- Recruit, train, and mentor technical and logistics staff
- Oversee hardware depot operations including inventory, distribution, and receipt management
- Handle customs documentation and ensure compliance with UAE import/export trade laws
- Coordinate international shipments and work with logistics partners to meet timelines
- Obtain and maintain permits, licenses, and certifications for importing/exporting server hardware
- Act as regional point of contact for logistics, import/export, compliance challenges and regulatory bodies
- Support pre sales and post sales technical discussions, including customer onboarding and project planning
Requirements
- Deep technical and operational expertise in server hardware and GPU based rack scale deployments
- Proven experience in logistics, trade compliance, and Importer/Exporter of Record (IOR/EOR) processes for high value server hardware
- Experience managing cross functional technical teams
- Knowledge of UAE import/export trade laws and licensing requirements
- Experience with customs documentation and compliance
Full Job Posting
Overview
- Supermicro is seeking a (Sr.) Manager of Data Center Field Operations & Logistics to lead, expand, and optimize infrastructure operations across Saudi Arabia and the Gulf region, with strategic oversight for future growth into EMEA.
- This role requires a strategic leader with deep technical and operational expertise, combining strong system engineering capabilities with proven experience in logistics, trade compliance, and Importer/Exporter of Record (IOR/EOR) processes for high value server hardware.
- You will be responsible for end to end management of field engineering operations, hardware depot logistics, compliance frameworks, and customer service excellence.
Responsibilities
- Lead and manage a cross functional technical team providing on site, remote, and customer facing support across Saudi Arabia and the Middle East region, with plans to expand into EMEA.
- Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU based rack scale deployments.
- Drive root cause analysis and continuous service improvements to enhance operational efficiency.
- Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on site support.
- Recruit, train, and mentor technical and logistics staff to build a high performance, accountable team.
- Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.
- Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.
- Coordinate international shipments and work with logistics partners to meet timelines while optimizing cost, routes and delivery timelines.
- Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.
- Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.
- Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.
- Support pre sales and post sales technical discussions, including customer onboarding and project planning.
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